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ExxonMobil
- Retail Services Team Coordinator Europe
Notre-Dame de Gravenchon
2013 - maintenant
Responsable des performances de l’équipe (8 collaborateurs) de relation Retail sur le réseau Européen (France, Italie, Benelux, Norvège, UK et Allemagne)
Responsable du projet de standardisation des activités de « Settlement » des transactions financières Retail au niveau européen
Amélioration du suivi des litiges clients
Amélioration des interfaces de communication et documentation interne
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Exxon Mobil Europe
- Retail Services Project Team Coordinator
2013 - maintenant
In charge of rolling out the new retail service plan across the European Esso retail
network (France, Italy, Benelux, Norway, UK and Germany). The role involves managing
a team of 8, setting up objectives, performance monitoring, auditing each retail site,
improving customer experience and satisfaction, creating up to date reporting and
internal communication tools.
- Standardising settlement activities ;
- Monitoring marketing campaigns and promoting cards acceptance ;
- Resolving retailer issues
- On-boarding new retailer sites
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Gorilla Corporation
- Sales & Operation Manager
2010 - maintenant
Responsable de la stratégie, de l’organisation et du développement des ventes au sein de la division EMEA (Europe, Middle-East, Africa)
Gestion de la relation commerciale
Mise en place de campagnes marketing
Planification et management des délais, coûts et ressources humaines, des
projets en cours, rapports de performance hebdomadaire
Formation, motivation et supervision des équipes
Responsable de la bonne livraison et du P&L des projets Europe et Afrique
Gestion de l’off-shoring
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Gorilla Corporation
- Sales & Operations Manager EMEA
2010 - maintenant
Gorilla Corporation offers a full range of outsourced Sales, Marketing and Channel
Development within the IT industry.
- Responsible for the strategy, organisation and development of the Sales efforts within
the EMEA division
- In charge of all marketing campaign (social media platforms, blog, e-mailing, telesales,
printed media)
- In charge of business proposal and customer relationship management
- Set up, plan and manage projects timescales costs and resources
- Training, coaching, mentoring and supervision of project teams
- Constant quality control and monitoring to respect Service Level Agreements
- Performance reporting ;
- In charge of all projects across Europe and Africa ;
- Management of Off-Shoring operations in Kenya ;
- Successfully opened 3 new markets (France, Morocco and Germany), closed
GBP 450kGBP worth of new business
Services includes social media marketing, online marketing campaigns, inside sales,
distribution channels recruitment, new market penetration, Corporate Social
Responsibility programmes and NGO activities (Diane Fossey Foundation and Alchemy
World)
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CompuBase
- Account Manager UK
2010 - 2010
Account Manager UK, US & Ireland
- Assessment and implementation of the customer's marketing strategy (within
distribution channels)
- In charge of new business development and of developing sales within current
customer portfolio
- Analysis, targeting, creation and development of indirect reseller and distribution
channels for our customers
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Compubase
- Account Manager UK
2010 - 2010
Développement de stratégies marketing et distribution client
Prospection nouveaux clients, développement commercial au sein du portefeuille
client
Analyse, ciblage, création et développement de réseaux de distribution indirect : ouverture du marché britannique au constructeur Japonais OKI
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Cadeaux Relation
- Assistant Buyer
2009 - 2009
Responsible for the creation and implementation of our customer's buying strategy,
sourcing and qualification of potential suppliers
- Customer purchasing portfolio reorganisation, invitation to tender, pricing negotiation
with suppliers
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Renault
- Chargé de Projet Qualité Afrique du Sud
Boulogne-Billancourt
2007 - 2008
- Enquêtes de satisfaction client, Etudes de marché
- Audit des performances des concessionnaires
- Création d’un plan d’optimisation du pôle entretien et maintenance, Mise aux normes européennes du réseau Renault d'Afrique Australe
- Mise en place du plan d’optimisation de l’atelier entretien
- Gestion de l’approvisionnement en pièces détachées, gestion fournisseurs
- Fixation des objectifs, suivi et contrôle des performances
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Renault South Africa
- Assistant Project Manager
Boulogne-Billancourt
2007 - 2008
Renault South Africa - Quality & Service Department
- Set up and implementation of a new Maintenance optimisation plan across Southern
Africa's 53 Renault Dealership (South Africa, Namibia, Botswana, Zimbabwe,
Mozambique)
- Management of spare parts supplies to the dealership network
- Quality Performance target set ups, auditing and reporting on Dealership Quality
performances and customer satisfaction
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Air France
- Flight Attendant & Cabin crew member
Roissy CDG
2005 - 2007
Air France Paris - Charles de Gaulle Airport
- Cabin crew member on long haul flights (more than 400 hours of flight)
- Boeing 777 accreditation and Airmen first aid certificate
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Air France
- Personnel Navigant Commercial
Roissy CDG
2005 - 2007
Membre d’équipage commercial sur vols long courrier (+ de 400h de vol)