Mes compétences :
java
HTML
Oracle
Javascript
CCNA
RMI
Swing
SQL
Hibernate
Helpdesk
Support informatique
Conseil IT
Assistance utilisateurs
Gestion IT
Entreprises
Weatherford International
- IT SUPPORT TECHNICIAN IV
Genève2015 - 2020• Helpdesk and support for the end users. • Troubleshooting of desktop /laptop problems (software and hardware). • Installing / configuring IT equipment and software • Installing and configuring local and network printers. • Troubleshooting network issues on desktops/laptops and printer. • Managing AD, integration and up grading with the cooperation of IT team in region “Dubai” • Troubleshooting/fixing network issues with the cooperation of IT team in region “Dubai” • management of project and propose the IT solutions depending of the needs and the adequate technologies • IT ticket management using Remedyforce, SharePoint, SNOW of IBM • End user assistance and training for new software. • Training the new employee on IT system • Remote assistance, troubleshooting of issues using phone, RDC, Lync, Skype for business, LogMeIn • Installation/Configuration of laptops, desktops, iPhones. • Conception and development of new software. • Development of new modules for existing software.
University of Batna
- IT Engineer
2010 - 2015• Conception & development of new software. Maintenance of existing software. • End user assistance and training for new software. • Helpdesk for the end users. • Installing and configuring IT equipment. • Troubleshooting of desktop /laptop problems (software and hardware). Installing and configuring windows XP, win7. • Installing and configuring local and network printers. • Troubleshooting network issues on desktops /laptops, printer. • Cisco Router and switches Configuration (beginner level).
