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Volvo Trucks
- Operational Support Manager
saint priest
2016 - maintenant
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Renault Trucks
- Techliner / Expert
Saint-Priest France
2012 - 2015
- Ensure the technical support for the network technician
- Ensures compliance of norms and standards of Renault Trucks Company
- Ensures the client support in the best conditions
- Privileged interlocutor with the manufacturer for all technical issues
- Ensure the feedback for the back office for the technical issue
- Ensure the technical development quality of the network
• Ensure compliance workshops dealers and service points in human and material resources
• Ensure compliance with the diagnostic process , examine the technical problems, propose solutions or press the back office
• Ensure the ski technical information (via Argus) and lead a Unique List of problem range / domain.
• Explain to the SDR workshop undertaken and causes problems (With additional training if necessary )
• Ensure proper enforcement of the guarantee in the network
• Provide monthly key indicators of the network activity.
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Elsecom Motors
- Responsable Sérvice Après Vente
2009 - 2012
• Participate in the development of management tools and processing concerning the activity of service and management of spare part
• Is constantly listening to the customer meet its demand for maintenance, repair and overhaul of its vehicle for sustainable operation,
• Ensures compliance of norms and standards of Ford Motors Company,
• Ensures welcome and support the client in the best conditions,
• Ensures the quality of services,
• Follows the charge of the guarantee as security interventions and supervises the recovery of costs incurred and storage of parts replaced,
• Control, analyzes the performance of technicians and organizes specific training,
• Participates in the development budget of SAV, and follows its implementation,
• Analysis of the profitability and productivity of repair,
• Established the daily, weekly and monthly
• Manages the staff under his authority,
• Directs, coordinates and evaluates the activities of its direct employees.
• Provides individual training plans
• Verifies the application of the manufacturer's recommendations in terms of availability and updating of technical documentation
• Responsible for the implementation of the warranty procedure
• Ensures the dissemination and application of technical information.
• Manages and assists technical staff in the Network
• Privileged interlocutor with the manufacturer for all technical issues
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Elsecom motors
- Warranty manager at Elsecom Motors Ford
2008 - 2009
Ensures the correct application of the warranty in conjunction with the service manager and foreman,
Send regularly every manufacturer defect via the warranty Process
Ensures their care and reimbursement by the manufacturer
Sign the repair order and purchase requisition for all cases handled under warranty,
Technical Report Examines the foreman on the warranty claim,
Make the necessary technical reports,
Form "collateral" network relevant staff in conjunction with the technical inspector,
Diffuse alerts networks
Is the interlocutor of the client regarding the guarantee
Ensure the production of statistics on the warranty, including cases repetitive
Prepare reports (daily, weekly, monthly and yearly) concerning the "guarantee"
Report to the responsible service of all events having a direct or indirect relationship with its mission.
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ZF Algérie
- Responsable de Production
2004 - 2008
- Define and implement the establishment of the production workshop
- Ensure production as industrial policy defined by its management,
- Planning production with workshop leaders;
- Supervise the services related to the production,
- Respond to commands unexpected and unforeseen technical
- Coordinate production requirements and needs maintenance
- Ensure communication with other services,
- Follow the daily production relative to expectations and readjust.
- Manage production staff recruitment and ensure necessary
- Information and training from technical developments, the transfer of skills to the requirements of quality, safety, environment
- Define them with training needs and organize the schedule.
- Improve production processes and anticipate:
- Analyze failures, malfunctions, suggest improvements;
- Identify and propose solutions to continually improve productivity, responsiveness and quality of production,
- Improve the workshop locations, optimize and monitor flow testing;
- Improve the management and production system;
- Provide the necessary investments in collaboration with other services argue the case to decision makers;
