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Feyza BOUAZIZI

  • Linedata
  • Product Support Analyst

Tunis

En résumé

Mes compétences :
Scrum
UML
CSS 3
HTML 5
PHP 5
Bootstrap
Ajax
JQuery
CodeIgniter
JavaScript
C#
ASP.NET
Visual Basic
C
Java EE
Visual Basic .Net
Java

Entreprises

  • Linedata - Product Support Analyst

    Informatique | Tunis 2018 - maintenant **Products: Longview Trading System, Linedata Analytics, Linedata Compliance, Linedata NavQuest and Linedata Reporting.
    - Troubleshooting customer's incidents
    - Direct contact with customers to understand the nature of the issue they are experiencing, and then help them to resolve it.
    - Working independently as well as collaborating with colleagues, level 2 members, and fellow members of the technical services and development team.
    - Transferring the incidents to the appropriate second line or to technical services team for further support investigation.
    - Creating functional documentation
    - Answer tickets within stated time guidelines
    - Give information, advice or instruction in response to client requests, issues.
    - Monitor progress of incident resolution within agreed service levels and keep users informed

  • ICEJ COMMUNICATION - STAGE

    2016 - 2016
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Formations

  • Institut Supérieur De Gestion De Tunis (Tunis)

    Tunis 2013 - 2016

Réseau

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