NSC Global
- Network Engineer
2013 - maintenant
• Multi platform Cisco router and switch support, HP & proprietary solutions
• Direct customer and account team interface providing day to day network support
• Manage trouble investigation, isolation and steady state recovery
• Assists users to identify and solve complex connection/communication problems
• Workload breakdown: Premium customers (eVPN) where minimal verbal engagement is required as well as all other low cost end user services (RAS, BIS, AVTS, Anira) where regular communications with customers are required
