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Florian BERTAUX

SURESNES

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Paris.

En résumé

Over 10 years’ experience into new technologies, security and Investigations.
Full customers focus, I develop a high level of satisfaction, renewal and extension of service contracts

Compétences
Account management, System & Security Consultant, Applications architecture, Support, HelpDesk. Unixes (Linux,Unix) and Windows specialist

Mes compétences :
OSX
Scripting
Microsoft Office
VB.NET
SOPHOS
Windows
Virtualisation Vmware
Technical support
Technical Account Manager
Sécurité informatique
Messaging
Network security
Linux/UNIX
Firewall

Entreprises

  • CAP GEMINI

    SURESNES maintenant

  • SOPHOS - SOPHOS - Technical Account Manager

    2010 - maintenant Technical Account Manager for key accounts

    I am in charge of technical support relationship with Platinum and Premium Key accounts. First contact point for technical, operational and production's queries, I provide custom advice, technical and operational practices
    I manage operational and technical staff engaged by SOPHOS, crisis situations and help my customers in their projects
    I develop a high level of satisfaction, renewal, upselling and cross-selling opportunities, and extension of service contracts

  • SOPHOS - SOPHOS - Technical Support Engineer (Key account)

    2006 - 2010 Support of Puremessage For Unix for key accounts & ISP. (France, Spain) i.e: Orange Business Services, Dassault Aviation, Thales ...

    I was in charge of support for the SOPHOS PureMessage For Unix installed on key accounts linux platforms.
    My main mission was to provide advice and technical support in relation to security (system and software), Postfix configuration, Policy security creation, Analysis of system attacks, system and software tunning.
    Expand UNIX/Linux internal knowledge base

  • SOPHOS - SOPHOS - Technical support

    2004 - 2006 Support of Windows SOPHOS products (Virus, Spam, Console)
    My main mission was to:
    - Provide a professional analysis of customers problems
    - Bring the support, installation, configuration and integration on customers network, of SOPHOS Windows products
    - Bring a full support on virus disinfection, Spam fighting and fix Windows system security issue
    - Expand Windows internal knowledge base

  • Capgemini - Capgemini - Technical support level 3 (Internal)

    SURESNES 2000 - 2004 Working on CAPGEMINI Internal support level 3

    - Enduser support for Office, system audit, virus desinfection, PDA
    - Basic development (system inventory, auto installer... )
    - Advanced deployment Script
    - Antivirus Support, installation, configuration and security compliance (McAfee)
    - Computer security checking (eye digital product)

  • Capgemini - Capgemini - Technical support level 2 (Moulinex - Brant)

    SURESNES 1998 - 2000 Bring support of on CAPGEMINI customers - Moulinex and Brant

    - AS400 support (basic management, unlocking invoice, unlock account)
    - Lotus Notes administration (password and accounts management, bases access, Lotus Notes client configuration)
    - Operating System support

Formations

Pas de formation renseignée

Réseau

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