Florian BERTAUX

En résumé

Entreprises

• CAP GEMINI

  SURESNES maintenant

• SOPHOS - SOPHOS - Technical Account Manager

  2010 - maintenant Technical Account Manager for key accounts
  
  I am in charge of technical support relationship with Platinum and Premium Key accounts. First contact point for technical, operational and production's queries, I provide custom advice, technical and operational practices
  I manage operational and technical staff engaged by SOPHOS, crisis situations and help my customers in their projects
  I develop a high level of satisfaction, renewal, upselling and cross-selling opportunities, and extension of service contracts

• SOPHOS - SOPHOS - Technical Support Engineer (Key account)

  2006 - 2010 Support of Puremessage For Unix for key accounts & ISP. (France, Spain) i.e: Orange Business Services, Dassault Aviation, Thales ...
  
  I was in charge of support for the SOPHOS PureMessage For Unix installed on key accounts linux platforms.
  My main mission was to provide advice and technical support in relation to security (system and software), Postfix configuration, Policy security creation, Analysis of system attacks, system and software tunning.
  Expand UNIX/Linux internal knowledge base

• SOPHOS - SOPHOS - Technical support

  2004 - 2006 Support of Windows SOPHOS products (Virus, Spam, Console)
  My main mission was to:
  - Provide a professional analysis of customers problems
  - Bring the support, installation, configuration and integration on customers network, of SOPHOS Windows products
  - Bring a full support on virus disinfection, Spam fighting and fix Windows system security issue
  - Expand Windows internal knowledge base

• Capgemini - Capgemini - Technical support level 3 (Internal)

  SURESNES 2000 - 2004 Working on CAPGEMINI Internal support level 3
  
  - Enduser support for Office, system audit, virus desinfection, PDA
  - Basic development (system inventory, auto installer... )
  - Advanced deployment Script
  - Antivirus Support, installation, configuration and security compliance (McAfee)
  - Computer security checking (eye digital product)

• Capgemini - Capgemini - Technical support level 2 (Moulinex - Brant)

  SURESNES 1998 - 2000 Bring support of on CAPGEMINI customers - Moulinex and Brant
  
  - AS400 support (basic management, unlocking invoice, unlock account)
  - Lotus Notes administration (password and accounts management, bases access, Lotus Notes client configuration)
  - Operating System support

Formations

Pas de formation renseignée

Réseau

• Catherine DUBOIS

• Lynda CARRETTE

• Mohammed Amine ZEKHNINI

• Monique DONATO

• Pierre-Emmanuel BRIN

• Quentin CHABBERT

• Thierry LEROUX

• Vincent CONVERT

• Vincent PRIOUX

• Warren FLETCHER