2007 - maintenant1) Online Fraud Investigation
- Fraud transaction monitoring
- Investigate suspicious alerts from Fraud Tool
- Analyse online transactions to decide if they are fraudulent and should be cancelled and refunded, or legitimate and must be processed and granted.
2) Chargeback Analysis,
- Analyze claim documentation.
- Knowledge of Visa and MCD Operating Rules.
- Make decision regarding appropriate reason code to file chargeback. If no chargeback rights are available based on the information provided by the customer, analyze claim for pre-compliance rights for recovery from the merchant by review of Visa’s Operating Rules.
- Process dispute chargebacks with Visa and MCD, utilizing multiple systems.
- Process re-presentments, pre-Arbitrations and Arbitrations through Visa and MCD.
- Communicate with customers and merchants on card issues, problem
Resolution, and account information.
- Speaks with customer by phone on chargeback status or decision.
- Provide feedback to manager on issues or concerns regarding the Visa and MCD dispute process and procedures.
Faculté Des Sciences Economiques Et De Gestion (Tunis)
Tunis2006 - 2008Mastère Gestion des Risques
Mastère Gestion des Risques
Institut De Financement Du Développement Du Maghreb Arabe IFID (Tunis)
Tunis2005 - 2006Master Banque et Assurance, Banking and Financial Support Services