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Foued BEN BABIS

TUNIS

En résumé

Mes compétences :
COMMERCE
Commerce électronique
Electronique
Finance
Gestion de projets
Gestion de risques
Monétique

Entreprises

  • BANQUE NATIONALE AGRICOLE TUNISIE - Fraud Risk Manager & Chargeback Supervisor

    2007 - maintenant 1) Online Fraud Investigation
    - Fraud transaction monitoring
    - Investigate suspicious alerts from Fraud Tool
    - Analyse online transactions to decide if they are fraudulent and should be cancelled and refunded, or legitimate and must be processed and granted.

    2) Chargeback Analysis,
    - Analyze claim documentation.
    - Knowledge of Visa and MCD Operating Rules.
    - Make decision regarding appropriate reason code to file chargeback. If no chargeback rights are available based on the information provided by the customer, analyze claim for pre-compliance rights for recovery from the merchant by review of Visa’s Operating Rules.
    - Process dispute chargebacks with Visa and MCD, utilizing multiple systems.
    - Process re-presentments, pre-Arbitrations and Arbitrations through Visa and MCD.
    - Communicate with customers and merchants on card issues, problem
    Resolution, and account information.
    - Speaks with customer by phone on chargeback status or decision.
    - Provide feedback to manager on issues or concerns regarding the Visa and MCD dispute process and procedures.

Formations

  • Faculté Des Sciences Economiques Et De Gestion (Tunis)

    Tunis 2006 - 2008 Mastère Gestion des Risques

    Mastère Gestion des Risques
  • Institut De Financement Du Développement Du Maghreb Arabe IFID (Tunis)

    Tunis 2005 - 2006 Master Banque et Assurance, Banking and Financial Support Services

    Banque-Finance
  • IHEC CARTHAGE (Tunis)

    Tunis 2000 - 2004 FINANCE

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