Francisco DOVI

En résumé

Entreprises

• Audatex - Trainer & Installer

  2013 - maintenant * Provide technical assistance to estimators and insurances staffs ;
  * Educate customers on estimating softwares (car collision industry) ,insurances workflows ;
  * Implementations for new users : software installation (remotely) , user profile setup ;
  * Schedule and hold webinars for estimators, live sessions ;
  * Generate reports and surveys , follow ups ;
  * Prioritize and manage all requests, escalations to accurately and in timely manner
  Technical support:
  * Troubleshoot software issues ,browser errors, firewalls, antivirus ;
  * Escalations : liaison between development team and level 1 , reviews and approvals of escalations ;
  * Reply to emails and voicemails ;
  * High command of Microsoft OS : XP,VISTA,7 ,8,Salesforce, AUDATEX Softwares, REMEDY, GOTOWEBINAR

• ESIC TECHNOLOGY - Bilingual technical support

  2011 - 2012 * Provided technical support on ESIC/UPM products line : programmable thermostats, timers , energy meters ;
  * Managed and upgrade customers replacements units using ZOHO software ;
  * Walked through products configurations ;
  * Determined the nature and causes of the issues and recommended correctives actions ;
  * Troubleshooting and upgrades of company's computers ;
  * testing, packing and shipping of replacements units ;
  * Updated ``ESIC online'' website (HTML/CSS) : added contents, manuals, new products and paypal payments management

• TYCO SECURITY SYSTEM - Bilingual technical support

  2010 - 2011 * Provided Technical support for Tyco products : control panels, alarms, motion detectors ;
  * First call resolution,user education ;
  * helped clients with devices configuration and installation via phone and emails ;
  * Followed up with customers to prevent

• bureau etudes - Drafter

  2008 - 2009 * Electrical drawings using AutoCAD ;
  * Designed electrical power distribution facilities ;
  * Modified existing electrical layouts using CANECO 5.3 (software) for wires and protection sizing

• Erpac - Electrician

  2008 - 2009 * Installed air conditioning units in new buildings ;
  * Drilled holes , pulled wires and testing ;
  * Installed brackets and hangers to support electrical equipments ;
  * Tested continuity of circuits using test equipments
  
  Education:

Formations

• CompTIA (Toronto)

  Toronto 2015 - 2015 certification
  
  configuration et maintenance de windows 7, 8, 10, gestion des comptes utilisateurs et domaines

• Université Evry Val D'Essonne GEII

  Evry 2004 - 2005 Génie Electrique et Informatique Industrielle
  
  Bonjour j'étais à l'IUT d'Evry en 2004 première année de GEII

• University D'Evry (Evry)

  Evry 2003 - 2005 Bachelors Degree electrical engineering
  
  Interests and volunteering

Réseau

• Ariel DOVI

• Clementine CARON

• Davy DOVI

• Phalakone MYSAY