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Frédéric GEOFFROY

Montreuil

En résumé

I am enthusiast, pragmatic, hedonist and I have an insatiable thirst for knowledge in many fields and I'm found of sharing knowledge.

I appreciate pedagogic approach and practice it myself as part of teamwork or during training that I lead. The sharing of knowledge associated with pedagogy helps to raise competence of all employees and thus boost motivation, encourage them and sharpen their critical thinking and self-criticism.

As business analyst/solution designer, during workshops with business and solution presentation front of Design Authority, I try to articulate proposals and solutions that I make according to best practices and I'm always open to ear different points of views and founded criticisms . I think it's a good way to reach at the end the optimal solution.

I lead and contribute as Business analyst on projects involving solutions as SalesForce, Eloqua, Business Object, Metranet following SOA/SaaS principles.

Mes compétences :
Apex
HTML
Eloqua
Architecture SI
Email marketing
ITIL Foundation V3
Business Intelligence
Urbanisme SI
Twig
Web
Ajax
CSS
Business Process Management
MetraNet
Business Objects
Service-oriented architecture
Sales Force
JavaScript
VisualForce

Entreprises

  • Clic'nGo - MOE project leader, Web Dev, DB

    Montreuil maintenant

  • Arkadin - CRM PM, Business Analyst & Solution Designer

    Paris 2015 - maintenant Part of CRM Team in charge of SalesForce as Project Manager, Business analyst & Solution Designer I successfully achieved following projects & background activities around digitalization & process optimization:

    Service Cloud
    > Solution of Console Interaction Log, Live Agent
    > Solution of Web2Case custom supporting branding, dynamic rendering and field check to secure DQ
    > Solution to ease & streamline Customer recognition when calling our Support by integrating our Customer users info SFDC to allow deployment of E2Case, W2Case and CTI
    > Deployment of Knowledge Base and PublicKB : to improve our Customer Service First Call resolution ratio, optimize knowledge capitalization, accelerate internal ramp-up of hired Support agents, allowing the Customer self question solving
    > Solution of Account hierarchy displayed as tree: to ease navigation and contextualization
    > Solution of Account Info factorization & reflection: to reduce navigation effort and consolidate info on suitable level

    SaleCloud
    > Solution of Account planning : to optimize Account Mgtt of high-value segment Customer for Sales reps
    > Solution to support Quote to Order Process : automate conversion of Quote to Contract & Order, automate routing to Org teams, delegate business Routing rules maintenance, ease pro-Active&Reactive follow-up via Dashboard&Report about perf & success KPIs
    > Solution to support electronic Contract signature via DocuSign : to optimize Business relationship building by shortening Contract signature process, store, digitalize & index Contract
    > Duplicate Mgt for Account & Contact
    > Marketing Calendar mgt deployment
    > Solution of Contract repository: to apply suitable visibility constraints, ease upload via drag&drop

    Continual improvement accross processes:
    > Business Requirements design, test & deployment, impacting Sales Cloud, Service Cloud, KB
    > Support, Help & share with stakeholders my func&tech expertize
    > Building of synthesis & detail around bench and arbitration

  • Arkadin - IS Transformation Team > PM, Business Analyst and Solution designer

    Paris 2012 - 2015 Part of IS Transformation Team as Business analyst and Project Manager I successfully achieved following project & background activities :
    - Lead and Maintain > New solution built on Eloqua automating distribution of Conferencing Service credentials Customer. Part of Order to Cash process, this solution covers Customer Branding, Partner Branding, Dynamic rendering driven by Product combination, Translation support, Sending, Monitoring.
    - Lead and Do > Architectural Analysis around public API and 360° customer view
    - Specify > New solution built on Requea, beeing the Global Branding repository as backoffice application, used by back office teams to configure and deploy Branding materials applicable for SelfCare web portal and Solution of Conferencing Credentials distribution (Eloqua as mentionned above).
    - Lead and Do > Business analysis and feasibility check around Anti Spam Law to secure compliance of our systems with these legal constraints.
    - Specify > Enhancement of internal and Customer facing solutions supporting Quote to Order and Order to Cash processes.

  • Arkadin - Business Intelligence Team > PM, Business Analyst and Solution designer

    Paris 2009 - 2012 Part of Business Intelligence Team as Business analyst and Project Manager I successfully achieved following project & background activities :
    - Lead >Technical migration from Business Object 6.5 to BO XI 3.1
    - Lead > Revamping of Business Object right policy and management
    - Lead and Do > Technical conversion/rebuild of key reports from BO 6.5 to BO XI 3.1
    - Lead and Do > Build & Publish Report/Dashboard generic offer and apply a Governance around report/Dashboard Mgt
    - Lead and Maintain > An internal Network of Excellence to educate & train Key report creators to leverage the maximum of business value from BOXI Reports.
    - Lead and Do > Continual enhancement meeting new Business requirements around BO universes, Dataware/Datamart/ETL

  • EDF - POC leader, Web developer

    Paris 2006 - 2006

  • EDF - Developer Analyst

    Paris 2005 - 2005

  • EDF - Developer Analyst

    Paris 2004 - 2004

Formations

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