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Provenconsult
- PMO Manager
2018 - 2019
Provenconsult is a young ICT consulting entity from Proven SA, with 3 competencies domains (EAI; BI & Analytics; RPA Robotic Process Automation). I’ve been appointed to build a PM Department (PMO) to setup PM processes, methods and tools, and best practices across ICT domains. The strategy is to liaise efficiently with Sales, Consulting and Service Delivery departments. Achievements:
• I achieved successfully as PM the BSS Transformation project within the main Telecom operator in KSA.
• I selected the new Consulting Director to join the Company.
• I launched the (RFP to Project) new business processes and PMO processes, while selecting the PMO toolset using MS Azure and Office 365 Cloud environments
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Airbus
- Business Relationship Manager
Blagnac
2018 - 2018
ACCOUNTABILITIES / MAJOR END RESULTS
As a Business Transformation manager, I reshaped with 4 Business Analysts the Extended Enterprise transformation initiative (called Plug & Play), coach and led them to grow in their Work Package Leaders role.
I setup a KPI set (Initiative / Portfolio Management) thru BI solution to measure initiatives life-cycle and put PM methodologies to manage better Business Case, Stakeholders Management, Roadmap, Budget and Deliverables.
As Account Manager, I reshaped with success the Business relationship with the Single Aisle End to End 3D Project (SA E2E 3D on 3 years), to represent ZIMTX and manage 3 Extended Enterprise Process Method Tools Focal points contractors, adding PM technics to improve communication, stakeholder’s accountabilities, stay focused on our deliverables, prepare 2019 budget, preparing a smooth transition to the next Account Manager.
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Huawei Technologies, China
- SENIOR SERVICE PROJECT, MANAGEMENT CONSULTANT
2017 - 2017
Designed new project portfolio management processes, add Pre-Project phase in complex contracts by utilising current PM Methodology, and rework the demand management process with stakeholders. Conducted a thorough researched and analysis documents.
Selected Contributions:
• Embedded an effective strategy for the successful launching Huawei programme which purpose to develop future programme management competence, and delivery capability globally.
• Led the new PM technology associated with ICT technology. Established and improved leading delivery support platform.
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Amaris
- IS Management Consultant
Genève
2015 - 2016
ITSM Transformation.
• Build an ITSM Program (ITSM Support Service Transformation) to allow IS of an International Petcare Company to align with its Holding ITSM Solution
• Target: Design a 2 years Program to Transform a Central/Regional/Local IT (People, Processes, Tools) and maintain a sustainable growth.
• Build a Governance Model; Design new Roles and Responsibilities.
• Build a phased approach.
• Hire new profiles.
• Consult, Coach and Train a Central IT Leadership Team, and 300 IT people spread world-wide.
• Technologies. Microsoft SCSM and ServiceNow
• ITIL and PMI Methodologies. Service & Support Processes.
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Roche
- Senior Project Manager - ITSM Process & Tools Consultant
Boulogne-Billancourt
2014 - 2015
Creation and assessment of studies and concepts for implementation in Pharma Informatics taking into account current and future business needs.
Preparation and Execution of IT consulting projects.
Target: Improve Data Quality and prepare HPSM Tool to Data-Centres migration in the next 2 years.
Consulting:
* Advise IT Managers on ITSM concepts and solutions, IT Governance and Portfolio Managers on Demand, Request and Requirements Management process.
* Scope: CM Process, ITSM Governance; Demand and Requirement Management. ;
* Planning the implementation of HP Service Manager Configuration Management (CM) project, including project management setup and controlling.
* ITIL and PMI Methodologies. Service & Support Processes.
Execution:
* Project planning and control, strategy reviews for next phases (socialize across the Roche Informatics Org, and animate a Process Support Network)
* PI Operating Model (PIOM) to CMDB sub-project: PM activities to drive and monitor the migration of PIOM into the Roche CMDB Service Trees design model.
* Lead Business Analysis workshops with Subject Matter Experts, in order to refine the CM Scope and initiate Development project.
* Tools: HPSM 9.40 framework, HP ALM, CA Clarity, Smartsheet, Google Drive, MS Visio, MS Project, SAP BO. ;
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Computacenter
- Senior Project Manager
Roissy-en-France
2012 - 2012
Transform and Rollout UK Corporate Processes and Toolsuite for IT Service Management.
Scope:
Architecture
Application Mgt
Infrastructure Mgt
ITIL Methodology
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Computacenter
- Senior Project Manager
Roissy-en-France
2012 - 2012
Transform and Rollout UK Corporate Processes and Tools into France IT Service Management.
* Scope: Tools and Solution Architecture; Application Management; Infrastructure Management; ITIL Methodology. Service & Support Processes. BMC Remedy suite based + third-party Tools. ;
* First Phase Pilot: Centralisation of Architecture into UK data centre. ;
* Project planning and control, strategy reviews for next phases (new business planning & implementation)
* Defined the requirements and cost model solution with the UK and France MIS to provide the next processes and tools migration. ;
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T-Systems
- Senior Project Manager
ST DENIS
2010 - 2011
As part of an Energy outsourcing deal - Working in the Transformation and Rollout services team into Services Solutions and Technical Management.
* Supporting the design and workflow model, migrating applications from CMO to CMO+ and FMO services, including Interfaces with other Service Provider.
* Providing a baseline service catalogue covering the service tier and reference architecture.
* Documenting the CMO+ from initial discovery, into final solution (FMO) for new Transformation services into HP and SAP environment across a global account ;
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T-Systems
- Senior Project Manager & Technical Consultant
ST DENIS
2009 - 2010
* Transition and Transformation Manager on Application and Infrastructure as part of an Energy outsourcing (Server Hosting and Storage). Interface to Transformation Process and Tools Management.
* Managing the implementation of the Service Management solution through the whole Business Units, SDM managers and all relevant stakeholders to migrate ITIL Processes and Tools Corporate systems to the new Architecture.
* Participating with Architects to the technical solution to migrate customer Operations Management services into TSI Operations Management Model.
* As part of Transformation - Design, plan and deliver all Trainings to the whole OSS and BSS employees around the World.
* Transition and Transformation alignment process to a new delivery model including 2 additional Service Providers (HP (Desktop) and ATT (WAN)) to meet customer requirements.
* Providing Technical design Transformation services and providing extensive support, from customer sites into data centres in USA, Asiapac (Malaysia), Europe (Germany; Netherland). ;
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T-Systems
- International Project Manager
ST DENIS
2007 - 2007
T-Systems (Deutsch Telekom Group). World-wide development:
Project Manager (16 international people) of the Business Intelligence (Business Objects) Reporting
program. Business model for International development. North and Latin Americas rollout. Deployment
methodology Engineering. Brazil, USA, Rollout. Knowledge transfer to Regional and Country teams.
Technical Architecture counselor; gap analysis and country adaptation design. Germany.
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T-Systems
- Project Manager & Production Unit Manager
ST DENIS
2006 - 2006
Implementation of new customers in a mutualized Service Desk. Member of the International Process and
Tools Program. Migration to the international version CRM tool (HP/Peregrine ServiceCenter - AssetCenter
based; Order Services Portal). Management and development of the Delivery (15 people). Client: various.
Toulouse - France.
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T-Systems
- Chef de Projet - Consultant
ST DENIS
2006 - 2011
International position
Comprehensive Outsoursing: Transition, Transformation and Rollout
Service Engineering
Prince2 Project Mgmt certification
IT Service Management based on ITIL methodology
Business Intelligence, SAP BO, for KPI Reporting and Dashboards
HP Service Manager and Service Center (Management in Incident, Problem, Change, Capacity)
HP Asset Manager (Configuration and Asset Management)
Software AG Webmethods (Enterprise Application Integration; B2B)
Computing and Network background (Certifications)
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Getronics
- Program Manager & Project Manager
Rungis
2005 - 2005
Recovery Plan; Client: Dell Managed Services for Axa Group. Alignment of Monitoring Delivery Operations
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Delta Plus Group
- Project Manager
APT
2004 - 2004
(30 people); Client: Total. Consulting - DELTA PLUS HR IT job during MBA training, in order to build a
HR Competences Classification and a HR Management Information System selection project in Delta Plus
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HP Enterprise Services
- Project Manager - HP Managed Services Design & Delivery
Courtaboeuf
2002 - 2003
in Mobility. Secure access to IT infrastructure (Email, Internet, and Business Applications) via mobile
phone (GPRS + Bluetooth) and PDA (Bluetooth). Grenoble, PACA.
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HP Enterprise Services
- Consultant
Courtaboeuf
2000 - 2002
(Quality & Methods) - HP Managed Services Design &
Delivery (HP MS DD): Engineering and Tests on Citrix infrastructure (NFUSE and Metaframe XPe farms).
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HP Enterprise Services
- Project Manager - Security Network & System Consultant
Courtaboeuf
1999 - 2000
System Integration Engineering on Intrusion Detection Systems (Symantec-Axent, ISS), Public Key
Infrastructure, Virtual Private Network IPSec, security specialist on Windows NT/2000/XP (Europe).
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HP Enterprise Services
- Project Manager & Desktop Management Services Consultant R&D
Courtaboeuf
1998 - 1999
Remote Worker PACA.
for HP Outsourcing
(HPO): Build a World-Wide Management solution for Software Distribution. System Integration,
Engineering. Management of subcontractors and budget. Grenoble, and Remote Worker PACA.
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HP Enterprise Services
- HP Technical Consultant - R&D
Courtaboeuf
1995 - 1998
Knowledge Management World-Wide. Toolset: Verity,
BMC Remedy, Oracle, Siebel. Pre-Sales and Support activities. Grenoble, and Remote Worker PACA.
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Hewlett-Packard
- Chef de Projet (Engineering)
Les Ulis
1989 - 2003
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HP Enterprise Services
- Software Support Engineer
Courtaboeuf
1989 - 1995
on Network Operating Systems: Windows
World); Novell Netware, Microsoft Windows NT and 2000 (MCP degrees)
(France). Paris.
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SENSOREX
- Technical Sales
1987 - 1989
on Measurement systems and OEM hybrid thick layer electronic (France, Spain). Archamps.
