2015 - maintenant* Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries - SELLING INVOLVED
* Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
* Ensuring that the information provided is clearly understood by the customer(s)
* Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved.
* Prompt and accurate completion of all administration activities to ensure full customer satisfaction Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate.
* Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
* Full compliance with all legislative requirements
* Take part in and identify self-development opportunities and training needs Contribute to team and process improvements.
Human Booster
- Assistant Manager
Aubière2014 - 2014STAGE HUMAN BOOSTER 2nd Année BTS
