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Prosodie
- Project manager
Boulogne-Billancourt
2010 - maintenant
Delivery Service and IT Development Management
I have been working for Telecom/toip and Call center/IVR project in an international environment (pre-sales till the User acceptance test).
Customers
Banking group
Industrial group
IT group
For medium and large account businesses
IT Group (geolocalisation application)
• Call center (Odigo IVR, Contact center, email/chat applications), PhonexOne, Centrex and Cisco toip area
Network build Manager: TOIP Cisco solutions (Call manager, CUPS, CUC, Cubes meeting place, ecosystems + services), Business continuity plan for banking customers and on-call duties for the replacement, change or upgrade of hardware/software equipments and validate the operationnal acceptance test.
Roll out manager: for Centrex and IVR solution targeting small, medium and large business. Planning, meetings, technical actions: design of the solution, users collection, network collection, roll out (installation and SUT), number portability, go live and validate the operationnal acceptance test.
Roll out manager for outsourcing solution (servers installation, network configuration….) and turn customer vision into results through the application of consulting, systems integration and managed operations. Piloting and management of major projects especially outsourcing of distributed environments.
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DEVOTEAM
- Project Manager
Levallois-Perret
2008 - 2010
• Since April 2008 : DEVOTEAM
ORANGE GROUP (EMEA)
- MOBILE : Preparation and answers to IT Renewal RFP Project
Customer
MOBISTAR
• Mobile Environment : Billing/Charging/Provisioning/Mediation/CRM
Renewal IT RFP « service and delivery model » for all inherent services which meet Mobistar requirements such as : Licenses, Studies, Configuration, Development, Acceptance, Installation, Support, Maintenance, Infrastructure, Exceptional demand, Reversibility and Global Methodology Project.
Required Solutions: Comverse (Comverse One offer)/ OGIBOX (Orange Offer)
- TELEPHONY: Initialization/Implementation and Launching of deployment
Customer
ARKEMA : Deployment of TOIP Alcatel products over 2 sites Colombes/Lyon in July to September 2008
• Omni Pcx, Media gateway, IP Phones, Supervision 4760 and Wireless Cisco/Security ASA
HSBC : Deployment of TOIP Cisco Products with BTIP ORANGE Services and Ecosystems over 388 HSBC agencies in May 2008 to May 2009
• Servers Clustering with 5 Call Managers MCS/Unity, IP Phones IP, ATA Boxes, Routers/Storage Equipment and Ecosystems
• Project Launching Meeting with Orange Staff and the HSBC Customer
• Orange team Meeting/Introduction of project: Budget/Planning/Products/Services/Training/Resources/Delay
• WAN and LAN/TOIP/BTIP (Prototype/Pilot and Massive deployment)
• HSBC agencies restoration with Pre-visits (Cabling, Analogical Migration, Sideboards for PSTN)
• Customer launching Meeting : Introduction of Orange Team/Phases Organization/Planning/Architecture/Exploitation
• Order Provisioning and Supply chain / Realization of Documents HSBC/Orange Team and Retailer (ITANCIA)
• Guide lines and Processes/ Reporting and Build/Run planning with Orange/HSBC
• Launching of Prototype
• Launching of Pilot over 7 agencies
• Launching of Massive Deployment over 388 sites with large, middle and small agencies
• Operational support of Orange technical team with LANNION and ST AMAND
• Run Phases with the ITIL Method
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MATIS TELECOM and NEXTIRAONE
- Project manager/Pre-sales
2006 - 2008
Projects for HUBTELECOM/METEORNETWOKS/COMPLETEL/STIME (B3G)
Initiating/Implementation and Launching of deployment for MATIS TELECOM/EXIPTEL
Customers
HUB TELECOM/METEOR NETWORKS: Pre-sales and Deployment of CISCO Products
• Trunking/SIP and TOIP over Hub sites
• Wifi and Security over universities and college
COMPLETEL : Deployment of Multi-projects
• VPN IP ADSL/SDSL Services, Internet connectivity, Lan to Lan, Bandwidth Upgrades, T2/ optic fibbers and CE2O offers from France Telecom.
STIME : Deployment of CISCO and B3G products over 1300 sites for Intermarché and Subsidiaries
• ADSL/SDSL, Voip/Toip and Ipcentrex Solutions
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NEXTIRAONE
- National Product Manager Skills (CISCO)
Rueil-Malmaison
2003 - 2006
• Ensure of launching and be answerable of products quality for the catalogue.
• Organize the launching of the tests of interworking in order to check the compatibility of the material with products already present at the catalogue.
• Analyse and check the feasibility of the whole services which can be associated with products of the business line.
• Ensure that each service concerned with the catalogue can guarantee the technical services which are associated with.
• Check the means of taking into account of service level agreements by suppliers, to ensure the follow-up, the respect and the evolution of the procedures of escalation. To work out the various processes and methodologies
• Identify of requirements and trainings for NextiraOne resources.
• Ensure the animation of the high expertise (Marketing Manager/P.L./P.M./Planner/Supply chain..)
Project Ipcentrex Operational Manager
• Launching of the B3G Ipcentrex Offer, responsible for his integration in the NextiraOne Product Offer and its follow-up on the site.
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AZLAN
- European Business Development/Technical Marketing Skills (CISCO)
2000 - 2003
Southern Europe Business Development Manager for CISCO SYSTEMS, AVVID (Architecture Voice Video Integrated Data),/ MULTISERVICES (MS), Voip/Toip. Turnover per countries with 10 Millions of Euros.
Large accounts, telecom Operators and VAR’s:
• Driving and management sales coverage with my Country General Managers, the implementation of strategies regarding specific local market conditions.
• Support AZLAN regional Product Managers in the management of Cisco systems AVVID/MS and Wireless specific information, stock and availability to AZLAN reseller accounts.
• Work with CISCO systems end user and reseller sales team to secure incremental revenue sales for AZLAN countries within region.
• Technical sales support, consulting about legacy and existing networks, needs analysis, technical projects achievement, answer to tenders call and training of my product managers about new products.
• The management of the information resources of CISCO systems AVVID/MS and Wireless within AZLAN countries in the form of collateral, product manuals, WEB, electronic media and others means.
• The development of promotion and marketing activities to promote AVVID/MS and Wireless products, specific sales competence, promotion and offers to the targeted AZLAN Europe Resellers accounts, both internally, externally and through the channel
• Organization of events, workshops, road shows and seminars for all AZLAN countries to actively promote new product launch co-ordination and introduction including training, channel requirements/development.
Project Manager for New World Technology Seminars,
• Creation of marketing and technical support such as questionnaires, list of selling points, new letters outlet and brochures, tools about legacy product of our customers.
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MATRA NORTEL
- Pre-sales and et Technical Support
1998 - 2000
Technical Sales Support Manager for Networks and Voip/Toip, Call center applications; Large accounts.
New market prospecting, commercial project tracking, r.f.q., r.f.i., requirements study, products presentation, commercial and technical offers, consulting about legacy and intending networks core, needs analysis, technical projects achievement and support, customer training.
MATRA’s Commercial people Management from Nortel Networks product sales, exceed of data revenues and gross margin targets with Matra’s Legacy customers, consulting and solutions supply from IP voice, CTI, Webnet, transfer of networks skills.
Technical Support : Help Desk with Servers/Workstation (national and international).
