Gilles BUSSUTIL

En résumé

Entreprises

• Qatar Airways - Chef de Secteur CCP - Performance Manager CSD

  Paris 2015 - maintenant

• EasyJet - Crew Performance Manager - Manager PNC - CDG

  Paris 2013 - 2015 - Responsible for a strong safety culture at base reflected by timely and accurate reporting and investigation of incidents (ASRs/CSRs)
  - Ensure compliance with company policy/procedures in accordance with the easyJet Operations Manuals /Cabin Service Manual and any additional manuals or company systems that are introduced
  - Cabin Crew On Time Performance
  - Cabin Crew Sickness and absence management
  - Support the Cabin Service Manager to improve base performance
  - A/C cleaning
  - Supporting the Cabin Crew Manager in managing local crew food, menu and budget
  - Deputise for Cabin Crew Manager in periods of absence/leave as required
  - Assisting the recruitment team in local cabin crew recruitment
  - SCCM flying qualification
  - Delivering operational training needs across the company network where and when required
  - Support and development Cabin Crew teams by delivering quality on line assessments/checks to maintain and raise standards
  - Coach and develop the Cabin Crew to evolve to reach their full potential
  - Manage all aspects of performance management including disciplinary, appeals and grievance procedure
  - Support Cabin Crew Manager with local employees relations matters
  - Manage cost ensuring all cost are kept within budget
  - Ensure KPIS are met/exceeded
  - Support the Cabin Crew Manager in delivering company initiatives
  - Onboard customer service and survey results
  - Identifying, recommending and implementing improvements to onboard service standards and procedures
  - Promote an atmosphere where motivational and developmental feedback is given on a day to day basis
  
  -March 2014 : I participated in an interview in French magazine Capital about easyJet's success on the subject of customer service compared to Ryanair and other legacies.

• EasyJet - Cabin Manager Recruitment Assessor

  Paris 2012 - maintenant In charge of recruiting Cabin Managers following an established process, while using of initiative and good judgment to bring the best out out our internal candidates.
  
  I strive to maintain my high standards, and through extensive experience, I have developed skills to recognise the necessary competence in candidates.
  
  Understanding the importance of the role of Cabin Manager in bringing more revenue to the company by choosing the right candidate to promote high Customer Service and Customer returns.

• EasyJet - Customer Charter Champion

  Paris 2012 - maintenant - Leader of the CDG Customer Team for creating and presenting motivational and tutorial videos that have been introduced network-wide through crew recurrent training.
  - Role model and interview about the roll out of the Customer Charter presented in the September 2013 easyJet Traveler onboard Magazine (4 million view)
  - Diverse workshops and motivational days at base
  - Attended Customer Conferences (300 selected guests)
  - Coaching for Customer Service onboard the aircraft
  - Took the unsolicited initiative to write a Customer Service Guide for Cabin Crew
  - Selected guest of the 2012 easyJet Spirit Award ceremony
  - Runner up Winner of the "Best Commitment to Customer Award" easyJet Spirit Award 2013
  - Nominated in top 5 for Cabin Crew of the Year 2013 at the easyJet Spirit Award 2013

• EasyJet - Cabin Crew Line Trainer

  Paris 2011 - maintenant - Maintain consistently high onboard standards in accordance with the Cabin Standards Manual even when not operating as Line Trainer
  - Responsible for ensuring individuals demonstrate behaviours associated with the company values
  - Promote an atmosphere where motivational and developmental feedback is given on a day to day basis in a constructive manner
  - Coach and develop crew to evolve to reach their full potential
  - Take the initiative to address difficult issues onboard
  - Support CM to deliver On Time Performance, GLB, SPH, CSAT and Customer Experience through the crew
  - Role model company values and business performance through their behaviour and their interaction with crew
  - Conduct standard assurance checks, identify trends in safety and crew performance and feedback to base management team any recommended changes or improvements. This may include writing articles for the base newsletter
  - Support and promote change
  - Complete Annual Appraisal Flight Reports and sets objectives using stop, start and continue
  - Maintain confidentiality

• EasyJet - Cabin Crew Recruitment Assessor

  Paris 2010 - maintenant - Attend Assessment centres across the network
  - Conduct recruitment based presentations
  - Evaluate candidate performance, within a defined set of behavioural competencies across a range of assessment centre activities
  - Screening candidates for future assessment events
  - Recruitment administration as required
  - Presenting a professional approach and a positive image of the Company and the Recruitment Department at all times
  - Attending recruitment training opportunities
  - Keeping up to date with current recruitment and HR legislation relevant to assessment and selection activities
  (provided by the Flight Crew Recruitment team)
  - Maintaining confidentiality at all times
  - Any additional recruitment activities requested by the Flight Crew Recruitment team

• EasyJet - Direct Entry Cabin Manager

  Paris 2008 - maintenant Working as a Cabin Crew Line Trainer ensuring standards are kept within the scope of the airline's standards, responsible for establishing and conducting workshops with crew to develop skills of Cabin Crew.
  Responsible for recruiting new entrant Cabin Crews and Cabin Managers.

• CityJet - Cabin Manager

  Swords 2004 - 2008

• Air Caraïbes - PCB

  ABYMES 2004 - 2004

Formations

• Delta Connection Academie

  Sanford 2001 - 2004 CPL-IR FAA

Réseau

• Christophe LABARE

• Emmanuelle SERRE

• Miguel TEIXEIRA

• Sophie BARDON

• Stéphanie MICHELIS VIGUIER

• Vincent DE BARBEYRAC