Gilles NGUYEN

En résumé

Entreprises

• Cisco - Project Manager

  Issy les Moulineaux 1998 - maintenant Project Manager, responsible for the deployment of the IT infrastructure in EMEA
  * Led Remote Access project for EMEA (rollout of a new hardware VPN service for full time telecommuters, drove operational activity and cost optimization initiatives)
  * Converted 100% of Cisco office sites in EMEA to the IP telephony network
  * Promoted the internal deployment of Cisco's products to support sales
  * Evangelized the adoption of collaboration tools to increase productivity
  * Developed an innovative “virtual desk” application that allows Cisco to effectively respond to the growing demand for work space during the internet boom

• SkillSource - IT Senior Consultant

  1995 - 1998 Responsible for the help desk at Cisco
  * Led a team of 5 engineers to support the desktop, network and telecom infrastructures for 15 growing location sites in EMEA
  * Managed customer facing relationship with Cisco IT Management staff. Acted as a service manager for new project initiatives. Ensured the performance of the service delivery met SLA

• Apple Computer Europe - IT Analyst

  PARIS 1990 - 1994 Responsible for the Network & Telecom support
  
  * Supported the R&D IT infrastructure
  * Managed a team of 2 engineers to support the voice infrastructure of the Apple France’s office
  * Deployed the telecom infrastructure including the production of the requirements document for the RFP, vendor selection and the implementation the inter-connected PBXs into a single voice private network
  * Managed PBX vendor relationship. Contributed to the development of a partnership between Matracom and a third party to market a PBX billing application that operates on Macintosh to promote Apple products

Formations

Réseau

• Boris RENET

• Bruno PAOLINI