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NYSE Euronext, Paris, France
- Technical Account Manager
2003 - maintenant
Global Exchange Group
SBU Cash - Customer Technical Support Operations
(Expat contract during three years followed by a local agreement)
- Management of customer relationships (client portfolio of 60 clients: English, French, Dutch, German, Italian, Spanish, Portuguese, Swedish)
- Management of client projects: responsible for technical propositions, for the orders of new installations, for the access definitions
- Management and follow-up of the access procedures for clients (120 customers)
- Responsible of the administrative coordination of members at CTS
- Set up of a database for the follow-up of activity changes of clients
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Euronext NV, Amsterdam, The Netherlands
- Team leader CTS Operations
2002 - 2003
Euronext NV which became NYSE Euronext - European Stock Market
SBU Cash - Customer Technical Support Operations
- Management of six employees
- Management of customer relationships
- Responsible of the technical client projects
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PINK ROCCADE FINANCE, Amersfoort, The Netherlands
- Technical Consultant
2000 - 2002
PINK ROCCADE FINANCE which became Getronics - Consulting company
Outplacement at EURONEXT NV, Amsterdam, The Netherlands
- Preparation of the migration to the NSC Systems
- Responsible of the follow-up of client requests' and the installations in cooperation with the account managers and the service provider AEMS (Atos Euronext Market Solutions) which became NYSE Euronext Technology
- Responsible of the validation of the different installations in cooperation with the helpdesk
- Responsible of the configuration of accesses
- Responsible of the follow-up of new clients in cooperation with the account managers and the membership department
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Delahaye Medialink, Portsmouth NH, USA and Amsterdam,The Netherlands
- European Production Manager
1998 - 2000
DELAHAYE MEDIALINK which became CISION - Research company in communication for top 500 enterprises (press, radio and television, Internet)
- Collaboration in the set-up of a branch in Amsterdam
- Responsible of the European partners (France/Taylor Nelson, Sofrès and Sécodip, Germany/Faktum, Spain/Demoscopia, Turkey/PRN, Norway/Imedia)
- Responsible of the recruitment and training of partners and freelance employees
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MSP Associates, Amsterdam, The Netherlands
- Project Manager
1995 - 1998
Consultants in Marketing and Sales
- Prospection
- Responsible of the set-up of quotations and project budgets
- Responsible of the follow-up of projects
- Measurement and analysis of client satisfaction
- Responsible of the coordination of customer relationship projects
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Sopexa SA, The Hague, The Netherlands
- Marketing Assistant
1994 - 1995
Consultants in communication and marketing for the foods industry
- Participation in the set-up of quotations and budgets
- Preparation of "commercial books"
- Organization of seminars and mailings
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EURO DISNEY SCA, Marne-la-Vallée, France
- Reservation Agent
1992 - 1994
EURO DISNEY SCA which became DISNEYLAND RESORT PARIS - Tourism and Attraction
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VANDECASTEELE NEDERLAND (Gefco), Oosterhout, The Netherlands
- Export Assistant
1991 - 1992
Logistic services company
