Meeting and greeting customers to ensure the highest level of guest satisfaction. Responsible for leading in and assisting in the implementation of the overall Hotel Strategy. Planning and directing operational departments. Set targets for growth, analyze and coordinate strategic planning to meet targets for all profit centers within the Hotel. Responsible for planning budgetary expenses and income forecasts while additionally responsible for directing Line Management and Managing Operations to meet set financial goals. Maintaining statistical and financial records. Responsible for all Hotel staffing and human resource policies and procedures including ensuring the highest level of staff welfare and benefit possible within the parameters of the organization.