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Helene VAN DIJCK

GENEVE

En résumé

Profil personnel
Sens aigu de l’organisation avec de fortes aptitudes dans la planification et la gestion de projets. Expérience internationale dans les services à la clientèle. Attitude proactive pour la résolution de problèmes, multi-tâches et capacité à fournir un service de qualité dans les délais impartis. Capacité à travailler en équipe avec une attitude positive, très énergique et excellentes compétences en communication.

Pragmatic organiser with strong planning and project management skills and international experience in client focused service industries. Pro-active problem solving attitude, multitasker and able to deliver within a dead-line driven environment ensuring quality service. Team player with a positive attitude, high energy levels and excellent communication skills.

Mes compétences :
Administration
Sales Forecasting
Team Management
Sales Analysis
Budgets & Budgeting
projects
Managerial Skills > Staff Management
its implementation
client relationship management & managing
International Experience
Problem Solving
Project Management
Teamwork
excellent communication skills
strong planning
SAP
Microsoft Excel
Microsoft Outlook
Microsoft Word

Entreprises

  • Dutchtouch - Co-Founder & Office Manager

    2012 - maintenant Dutchtouch is specialised in buying and selling unique high-end home decoration, small furniture and accessories sold through pop-up events in Geneva and surroundings.
    Responsible for (client)administration, procurement, transport, import, price and stock management, marketing and sales strategy and implementation.

  • Dutch School of Geneva NTC De Taalfontein - Head of School

    2007 - 2010 NTC Genève De Taalfontein is a certified Dutch language school with (in 2010) over
    200 pupils and 20 employees operating in the Geneva area.
    Budgeting process, short-, mid- and long-term organisational and pedagogical school plans and its implementation, legal issues and human resources. Heading a board of
    8 members and managing the staff and teachers.

  • Newell Rubbermaid - Customer Service

    Boulogne-Billancourt 1996 - 2004 Newell Rubbermaid (currently named Newell Brands), American multinational specialised in developing, producing, distributing and marketing consumer and commercial products.
    Planner procurement Commercial Products EMEA (3 years).
    Procurement/replenishment of raw materials, finished product, spare parts and packaging for 750 workforce blow-and injection molding factory and 250 workforce distribution center. Ensure sales forecast and demand plans reporting.
    Customer Service Manager Little Tikes EMEA (3 years). Heading a team of 8
    EMEA customer service reps and supervisors. Supervising production planning, allocation and distribution of goods to EMEA markets, sales analysis and reporting, key performance measurements.
    Responsible for projects including ERP task force with focus on transition and implementation plans of all CS services from Movex software system to SAP.
    Temporarily heading the Commercial Products and Graco Customer service teams.
    Customer Service Representative Little Tikes Benelux (2 years).
    Support of sales team, client relationship management & managing order process

  • Manpower - Account Manager

    Nanterre cedex 1993 - 1996 , Vitae (currently Manpower) Staffing & Recruitment, Accountancy, Legal & Secretarial

Formations

  • University Of Amsterdam (Amsterdam)

    Amsterdam 1986 - 1992 Masters Degree

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