Ibrahim KABA

En résumé

Entreprises

• Silverpoint - Sales Executive

  2014 - maintenant * Contact clients by telephone in order to offer package holidays and special offers ;
  * Cold calling ;
  * Introduce and explain products and answer customers' questions ;
  * Follow up with customers to ensure satisfaction and solve problems ;
  * In charge of organizing travels and securing bookings ;
  * Training new agents upon their arrival ;
  * Developing strong relationships with key decision makers to increase sales and profits

• Lycamobile - Customer Service Advisor

  Paris 2013 - 2014 * Answer incoming calls from Lycamobile customers in France ;
  * Fault resolution and raising tickets to all departments ;
  * Report any technical faults to the NOC/IT Duty Manager ;
  * Respond to customer e mail and written requests on day to day basis

• Wagamama - Line Chef

  2013 - 2014 * Prepare all food items in a hygienic and timely manner ;
  * Unload deliveries of food and other equipment to the kitchen
  
  * Perform extra responsibilities as requested by the Chef, Sous Chef or Kitchen Manager

• Town Council of Saint Cyr - Assistant Project Manager

  2011 - maintenant Coordinated several strategic projects of the town council different services,
  Helped to the development of a new remuneration strategy,
  Managed the mobilisation and optimisation of the Human Resources department ,
  Participated to the definition of the Human Resources policy, Advised the councillors and the General Direction in terms of general organisation and Human Resou,
  Able to multi-task,
  prioritize and meet tight deadlines,
  High level of oral and written communication skills

• Health Care Centre - Assistant Project Manager

  2011 - 2011 Set up a project of care improvement for the foreign patients, Created a partnership between the University of Tours and the Care Centre,
  Lead satisfaction survey and analysis of the needs of the foreign patients and of the Centre,
  Participated to the institutional meetings

• François Rabelais University - Communication Manager

  2010 - 2010 Developed self confidence ,
  Proactive approach,
  Experience of working in a fast paced environment, Target driven

• François Rabelais University , Tours - Receptionist Manager

  2009 - 2011 Responded quickly to any changing planning, Accountable, reliable, & answerable for actions & decisions,
  Practical approach to problem solving,
  Created positive working environment for the users,
  Behaved with the highest ethical standards, and always treating others fairly with respect

• Town Council of Tours - Assistant Manager

  2008 - 2009 Organisation and management of sports complex and equipments :
  Management of the Tours Football Club training centre Management of the Canoe-Kayak structure Management of the Dojo (judo)
  
  Compétences :
  Great eye for detail,
  Able to analyze data

• IAE of Tours, Department of Business Management - Executive Assistant

  2006 - 2006 Compétences : Enrolment of the students,
  Updated the students’ records, Organized Project Manager with meticulous attention to detail while meeting all deadlines
  

Formations

• IAE De Tours - Department Of Buisness Management - François Rabelais University (Tours)

  Tours 2011 - 2012 Public Management
  
  Management - Control management techniques requiring specific implementation to contribute to the effectiveness of public organizations
  
  Compétences : Strategic Approach, Educational leadership: strategy and collaboration reagarding the context , Education for development

• Faculty Of Medicine - François Rabelais University Bac + 4 (Tours)

  Tours 2010 - 2011 Master's Degree Health Management
  
  Professional Development, The Politics of Public Health Policy, Heath Policy - Compétences : Managed care organizations, Competent planner

• IAE TOURS

  Tours 2010 - 2011 masters degree public management

• Université Tours Francois Rabelais

  Tours 2009 - 2010 Masters Degree

• Faculty Of Law - François Rabelais University (Tours)

  Tours 2007 - 2010 Bachelor’s Degree Health and Social Administrative Management
  
  Psychology and organization of work, Economy, Law - Compétences : Health management, Supervise the delivery of health and social services

• Technical University Diploma - François Rabelais University (Tours)

  Tours 2006 - 2007 Science of information, Notion of journalism, Semiotics - Compétences : Develop questions that reflect a personal information need, Organize information from more than one source, Read information from a prepared database, Process information from more than one source to retell what has been discovered

• High School Pothier -Orléans (Orleans)

  Orleans 2005 - 2006 Commerce and communications, Accounting and management, Law - Prepared to the economic and legal aspects of business and was introduced to all the technical management, accounting, sales and communication
  
  Compétences : Management and commercial technical basics
  
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Réseau

• Fabrice NDIAYE

• Morgane BEUNAICHE