Ibrahim MOHAMED IBRAHIM

En résumé

Entreprises

• OSS Products - Technical Pre-Sales Senior Consultant

  2013 - maintenant ) Technical Pre-Sales Senior Consultant OSS Products Line at Huawei Technologies-
  Role Dimension Subject matter expert for all network management systems technical pre-sales related activities for all French territory projects (SFR, ByTel, Monaco Telecom, Free, Orange labs). My mission is including:
  
  Essence of Role Acting as a trusted technical advisor for customer and for Huawei's project, sales teams.
  Owning conversations with senior network architects at operators during Pre-Sales cycles.
  Key player for different technical pre-sales events: Education, PoC, presentations, demos.
  Contributing in technical answers, negotiations with customer during RFi/p/q phases.
  Scoping, effort estimation, E2E feasibility analysis for solutions integration.
  Introducing new OSS products to customers: Inventory & Performance Mngt, Fulfillment, NFV, SON.
  Documenting best practices in developing and deploying Huawei OSS solutions.
  Organizing projects knowledge transfer to other technical consulting staff.

• Huawei Technologies - OSS Integration Senior Support Engineer

  Boulogne Billancourt 2011 - 2013 Role Dimension Key player for all activities in the Radio Network Management area for BouyguesTelecom
  sRAN project, my mission was including:
  
  Essence of Role Acting as subject matter expert for all OSS related activities.
  OSS platforms releases and features proposals.
  Providing needed technical support by closely working with PMs, Pre-sales, Products teams.
  Providing full technical support during platforms integrations phases.
  Owning technical OSS conversations with customer's senior engineers and architects.
  Responsible for raising weekly OSS reporting to project management team.
  Insuring an optimum operational level, by insuring a maximum MTBF.

• VAS Operations - Senior Technical Support & Engineer

  2010 - 2011 ) IN/VAS Operations Senior Technical Support Engineer at ECT TELECOMS
  - Paris :
  Role Dimension Member of the technical support team for EMEA region, in charge of all level2 support operations:
  
  Essence of Role Provide Technical Support for ECT clients and insuring clearing problems within agreed SLAs.
  Technical project support, platform integration.
  System handover support to ECT service centers, documentation and training.
  Ensure proper handling of change request forms, Assist in the preparation of the support process.
  Prepare technical weekly reports submitted to the performance teams and management parties.
  Participate in the HW installation process during new nodes implementation and acceptance.
  Reporting performance against agreed plan and KPIs.
  Provide Proper Technical trainings requested by ECT Clients.

• VODAFONE - Mobile Payments Systems OPs Technical Support Engineer

  Newbury 2008 - 2010 ) VAS / Mobile Payments Systems OPs Technical Support Engineer at VODAFONE - Cairo:Role Dimension In charge of maintaining a continuous technical relation between VAS in-house development
  team and equipment suppliers. My main responsibilities were including:
  Essence of Role Fully supports Network Operations in fault handling, emergency cases and troubleshooting.
  Provide technical assistance on network problems and assess the need for supplier support.
  Apply the changes on the node level by assuring the quality measures of the O&M area.
  Work with different departments to optimally assure high service quality.
  Analyze performance reports in collaboration with Capacity and planning teams.
  Implement and configure different Platform to ensure reaching the required business needs.
  Produce feasibility studies for different services and nodes enhancements.
  Network elements changes, Systems upgrade, Information security, Revenue Assurance.

Formations

• Université Paul Verlaine

  Metz 2005 - 2007 Master RSEE

• Université Paul Verlaine

  Metz 2000 - 2005 Maitraise EEA

Réseau

• Warren ELBAZ