Menu

Inès AÏN

Neuilly-sur-Seine

En résumé

Looking for a client oriented marketing/management position (1st April 2015 - Paris).

Mes compétences :
Management opérationnel
Management de projet
Marketing stratégique
CRM & E CRM & Social CRM
Communication externe
Six sigma
Lean
Fidélisation client
Gestion de la relation client
Contact client

Entreprises

  • Chanel - Commercial and Marketing manager - AS Workshop

    Neuilly-sur-Seine 2014 - maintenant Marketing management : sales and after-sales selling speech, after-sales clients satisfaction survey follow-up (800 respondants), corrective action plan for the excellence of CHANEL Experience
    Client service : VIP client following and client relationship support for boutiques and retailers
    Administration : replacements of the administrative manager, estimate management, emergency supervision
    Boutiques stock watches management : emergency, priorities, current stock
    Client disputes answering : search, analysis, commercial decisions in agreement with my direction
  • Chanel - Client Service Project manager assistant - International WFJ

    Neuilly-sur-Seine 2013 - 2014 Internal tools: Trainings, Leaflets, Newsletters (Redaction, Conception, Print, work with partners, diffusion to all recipients)
    Digital projects: Client Services section on Chanel.com, development and animation
    Service Policy development: complaint process, boutique service chart etc.
    After-sales clients satisfaction Survey: analysis, results follow-up, implementation with regional managers, collaboration with the Research institute
    Competitive intelligence
  • Aircelle, Groupe Safran - Marketing Project manager assistant

    2012 - 2013 Internal customers satisfaction survey: quantitative & qualitative conception and analysis, follow-up, and action plan development
    Greenbelt Project: Continuous improvement (lean six sigma) of intern processes
    After-sales project management, CRM improvement
  • VPcom - Marketing and Sales assistant

    2012 - 2012 Sales: partners prospecting, Video Game PR launching
    Marketing: promotional events organization, competitive intelligence,
    Digital: Web site content refreshment and enlargement

Formations

  • Toulouse Business School - ESC Toulouse

    Toulouse 2011 - 2014 Master

    Master 2 (apprenticeship) : Customer Services Marketing : Hotels, Airlines and Luxury specificities
    Master 1 (apprenticeship) : Marketing / Communication: Service Marketing, sales development, CRM, studies and panels
    Licence: General management knowledge
  • Lycée Ozenne

    Toulouse 2009 - 2011 CPGE ECE

    General training: trilingual training, culture and society, economics

Réseau