-
UNILEVER
- SALES OPERATIONS HEAD
Rueil-Malmaison
maintenant
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2014 - maintenant
Responsible for managing Abidjan South customers and teams (SDTM, Dismaci, KS and Industrial customers)
Support in the development of business strategy
Monitoring of the implementation of business strategy at a regional level
Development of customers' channels and implementation of business plans
Market Intelligence
Supervision of 3 Territory Managers and 2 supervisors (training and capacity building)
Achievement of sales and distribution and execution and KPI's
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Regional Sales Manager
Rueil-Malmaison
2013 - 2013
Responsible for managing Abidjan North Region (Prosuma KD, SAD, 2 COM, and industrial customers)
Support in the development of business strategy
Achievement of sales and distribution contract execution and KPI's
Monitoring the implementation of business strategy at a regional level
Supervision of 2 Territory Managers (training and capacity building)
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Sales Operations Head & Regional Sales Manager
Rueil-Malmaison
2012 - 2012
Hatted two positions
Responsible for managing Abidjan North customers
Support in the development of business strategy
Achievement of sales and distribution contract execution
Monitoring the implementation of business strategy at a regional level
Animation sales team (training and capacity building)
Trade term structure and compliance
Policies and procedures Owner for Sales department
Order and delivery monitoring
Data analysis
Direct Management of 6 persons and 30 on ground contractors
Monthly regional reporting
Weekly and monthly reports to teams (Monitoring of forecasts, targets and KPI's achievements)'
Sales technology: Implementation of a software collection of customer data (Ultra) Replenishment (DBR)
Implementation of controls to ensure the reliability and integrity of data and reporting tools for data analysis
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments,
Recording, monitoring and resolution of customers and consumers complaints
Setting of KPI's for complaints resolution and of a satisfaction questionnaire
-
Unilever
- Head Trade
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- Head Trade
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- FWA Sales operations
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- Head Trade
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- Head Trade
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- Head Trade
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- Head Trade
Rueil-Malmaison
2009 - 2012
Policies and procedures
Communication
Sales technology: Implementation of data collection software for customers and a Replenishment system in
Côte d'Ivoire
Implementation of controls in order to ensure data reliability and integrity for customers in Côte d'Ivoire
Responsible for reporting tools, data analysis for FWA
Establishment of a customer care team to ensure customer satisfaction by tracking orders, payments, recording and
monitoring customers and consumers complaints for FWA
In charge of external (customers teams) and internal (sales teams) training
Sales incentives to for effective implementation of category and brand strategies at PoP
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training & Merchandising Manager
Rueil-Malmaison
2007 - 2009
In agreement with the Sales Director, Development and implementation of suitable local training program to enhance the
skills, competencies and capabilities of Company field representatives and distributor sales persons
Designing of training calendar for teams
Facilitation and organization of external training for teams
Nomination for overseas training
Cascade of specific overseas training to teams
Follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed the program - Won 1 Global and
2 regional awards)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Unilever
- Training Manager
Rueil-Malmaison
2004 - 2007
Identification of skill gaps in Company and Distributor General Trade management and design of appropriate
development schemes in consultation with Local HR Department and WA Sub Regional Trainer to fill identified gaps.
Institute best practice operational support systems, in liaison with WA Sub Regional Trainer, within local customer
development operation.
``Train to Train'' skills development to improve local training competencies.
Achieve agreed annual training event targets.
Liaise with local Third Party Consultancies for provision of selected training programs, where necessary, to supplement
own internal learning events.
Full implementation, design and follow up of the visibility and merchandising program in Côte d'Ivoire ( Co-championed
the program)
Training of customers sales teams and of merchandisers
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- HR Specialist
2001 - 2003
Personnel administration: monitoring of procedures (holding individual files and folders, keeping statistics, managing
leaves and absences, recruitments, giving work certificates work and other documents, warning letters, etc.).
Management of 166 employees
Performance of payroll and assistance on individual wages, various bonuses and wage statistics, ensure collection and
processing of payroll data.
In charge of administration of all employees files and documents
Design and implementation of development policy Human Resources: job descriptions, job evaluation, staff evaluation
by setting targets (DPPO) , career management, management of working time
Management issues related to health insurance (incorporations, withdrawals, reimbursement of medical expenses)
Design and creation of an internal newsletter (Coranews )
Seeking opportunities and placement of trainees from different business units
Internship Supervision
Preparation contracts, internship agreement
Participation to the organization recruitments and interviews
Follow up on the FDFP training
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Cora de Comstar
- Training Supervisor
2000 - 2001
Provide training for customer service representatives, sales agents and recovery etc. .
Monitoring and follow up of customer reps performances and suggest corrective actions for
Customer satisfaction monitoring
Prepare all training materials and presentations
Ensure customer service reps recycling
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Addax
- Administrative Assistant
1997 - 2000
Assistance to the Regional and Sub Regional Director
Office management
Responsible for the administrative tasks
Supervision of 2 persons
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
Blohorn SA
- Administrative Assistant
1997 - 1997
Administrative organization of the Vice President Agenda, paperwork and documents
Administrative functions / PR
Organization of seminars and conferences
Coordination of visitors programs
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
GE Information Services
- Administrator
1996 - 1997
Management of Directors calendars
Administrative Support for IMS Directors
Meetings and conferences organization
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
State Farm
- Assistant
1996 - 1996
Customer service
Phone answering
Quotations
Data capturing
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
Reliance Federal Savings Bank
- Assistant
Cusset
1994 - 1994
Basic accounting
Data capturing
Loan payments follow up
Collections
-
NCS (US)
- Owner
1994 - 1996
-
GE Capital
- Administrator
Paris La Défense Cedex
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
-
General Electric
- Administrator
Paris
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
-
GE Capital
- Administrator
Paris La Défense Cedex
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
-
GE Capital
- Administrator
Paris La Défense Cedex
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
-
GE Capital
- Administrator
Paris La Défense Cedex
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
-
GE Capital
- Administrator
Paris La Défense Cedex
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
-
GE Capital
- Administrator
Paris La Défense Cedex
1991 - 1993
Translation of documents
General Manager agenda coordination
SOFTWARES
Lotus notes, Freelance Graphics, Microsoft office, Xpress, Quattro, Internet., Visio, Flagship, Vanx,
