Jacopo MARAZZATO

En résumé

Entreprises

• Tecnocryo Europe - Assistant Commercial Import/Export

  2020 - maintenant  Assurer l’administration des ventes ou des achats à l’international
   Organiser, coordonner et suivre les opérations logistiques internationales,
   Assurer l’assistanat commercial à l’international
   Prospecter et promouvoir l’image de l’entreprise à l’international

• Louvre Hotels Group - Room Division Manager

  LA DEFENSE 2017 - 2019 -Control and supervise the Front Desk, F&B and Housekeeping departments
  -Comply with food safety and hygiene
  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products
  -Maintain customer service
  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
  -Manage front operations
  Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.
  -Monitor financial accounts
  Handle financial administration of your department

• Best Western Belfort Centre - Welcome Desk Agent

  2015 - 2017 - Réception d’hôtel
  - Night Audit
  - Standard
  - Réservations
  - Group Coordinator
  - Répartition
  - Accompagnement
  - Hébergement : gestion avec gouvernante de répartition de ménage.
  - Répartition des chambres
  - Gestion de conflits

• Starwood Hotels & Resorts - Welcome Desk Agent

  Lancaster 2009 - 2014 Welcome Desk Agent
  - Part of the opening team of the first W Hotels in Spain, 473 rooms with 5 venues
  - Daily tasks principally including checking-in and -out guests, responding to customer requests and attending to customer complaints
  - Active participation in the upsell program of the property and also in the corresponding training
  - Promoting our in-house Preferred Guest program and providing recognition and benefits to all present members
  - Handling of group check-ins / check-outs
  - Supervision of customers' daily credit limit
  - Assisting in training new Welcome Agents
  - Ensuring an on-brand working environment
  - Concierge tasks
  - Maintaining a cashiering house bank,
  - Making deposits, accurate reports of receipts daily
  - Making currency Exchange
  - Received the “Talent of the Month Award” October 2012, as a recognition of the excellent service orientation and efficient worker.

• Hotel Nevada Tarvisio Italy - Réceptionniste

  2008 - 2009

• Chiringuito Del Mar (Barcelona) - Barman

  2008 - 2008

• Gusto de Barcelone - Serveur au Restaurant

  2007 - 2007

• Nestlé Purina PetCare - Technicien

  2006 - 2007

• hôtel Roma de Chester - Réceptionniste

  2006 - 2006

Formations

• Kisel Formation

  Belfort 2019 - maintenant Titre professionnel de niveau III (BAC+2)
  
  CCP 1. Assurer l’administration des ventes ou des achats à l’international, y compris en anglais.
  
  Élaborer une offre à l’international et en assurer le suivi.
  Traiter les commandes à l’international.
  Gérer la relation client ou fournisseur à l’international.
  
  CCP 2. Organiser, coordonner et suivre les opérations logistiques internationales, y compris en anglais.
  
  Choisir une solution logistique a

• IPSCART Bonaldo Stringher (Udine (Italy))

  Udine (Italy) 1998 - 2004

Réseau

• Florence ROUX

• Hubert GARNIER

• Lucie GUENEBAUD