Puteaux2011 - maintenantAu sein du Service Client, gérer une équipe (5 personnes) chargée de la sauvegarde du portefeuille Client :
- harmonisation des réponses données aux Clients ;
- création et mise en place de règles précises de renégociation ;
- suivi particulier des résiliations ;
- création, mise en place et suivi évolutif d'outils nécessaires à l'équipe pour travailler plus efficacement.
Bilum
- B2B Manager / Marketing department
2010 - 2010bilum is a very small company (less than 5 employees) which recycle huge advertising banners into a range of modern and design bags.
My main duties were to :
- Prospect and manage customers.
- Set up an online shop.
Bilum
- Assistant of the Supply chain and production manager
2009 - 2009bilum is a very small company (less than 5 employees) which recycle huge advertising banners into a range of modern and design bags.
My main duties were to :
- Set up deliveries of both goods and raw materials
- Manage the stocks movements
- Negotiate with third parties workshops
- Seek for a bigger local where all activities can be centralised
The Apple
- Barman
2008 - 2008Member of the Apple bar staff this summer I am not obtaining any business or professionnal skills but I observed how a small business could be run and I understood what are the responsabilities of a manager.
Moreover I gain a lot of people skills doing this job.
And above all it was good fun!
C.Directe
- Caller
2007 - 2007Persuaded customers to answer question about their tax situation so as to help them paying less tax by investing money in the property market.
Then, helped customers to set up a project in detaxation investment by identifying preferences and needs.
Hôtel Mercure Paris Cusset Opéra
- Day & Night Receptionnist
2006 - 2006Allocated rooms to customers according to the price they paid, informed and helped customers about Paris tourism.
Answered all the customers' questions and checked if all customers gave a payment guarantee.
Formations
University Of The West Of England (Bristol)
Bristol2007 - 2008BA (Hons) Business Administration (2:2)