Jean Hugues LE MARTIN

En résumé

Entreprises

• Intelligent Reach - Head Of Merchant Data & Operations

  2012 - maintenant Optimisation of Integration processes and existing tools/systems
  Spec out new improved tools for Integration
  Support the dev team in specification of PPC Tools and Database driven performance
  algorithms.
  Support creating Development specifications
  * Responsible for working with the Integration Manager and Specialists to create and optimise
  merchant’s data to produce High Quality data feeds to power multichannel online marketing
  activity:
  o Shopping Comparison Sites i.e. Shopping.com, Shopzilla, Nextag, etc
  o Affiliate Marketing
  o Search Marketing i.e. Google
  o Marketplaces i.e. Amazon/Ebay
  o Dynamic display advertising
  o Social Media
  
  * Utilise multiple data sources to:
  o Optimise existing merchant data using our in house proprietary software tools and
  reporting interfaces.
  o Liaise with clients to get additional data to improve feed quality or stability.
  o Liaise with the development team to extract data directly from client’s website.
  o Monitor data match rates and analytics to identify high bounce rates or conversion
  issues, and then work with Account Management team to improve performance.
  * Report to the IT & Integration Director
  * Work closely with the account performance team, MD and development teams.
  * Work to develop new partners and understand how we can provide high quality data to
  them that increases our merchant’s performance and makes the partner’s job easier.
  * Support Merchants Direct affiliates and marketing partners.
  * Analyse client data and website for pitch process.

• Shopzilla - Technical Analyst - Junior Software Engineer (R&D)

  Los Angeles 2010 - 2012 • Creation of ad hoc tools to access data structures and manage data for growth-oriented projects
  • Provide technical assistance & advice to all departments involved in business developpement
  • Identify, plan, and execute new solutions to maintain / boost Shopzilla EU business growth

• Shopzilla - Associate Technical Analyst - Search Engine Marketing (R&D)

  Los Angeles 2008 - 2010 • Creation of ad hoc tools to access data structures and manage data for growth-oriented projects
  • Responsible for data integrity throughout Shopzilla’s SEM data schema
  • Provide technical assistance & advice to the SEM Operations team
  • Identify, plan, and execute new value add operations for keyword marketing

• Shopzilla - Merchant Operation

  Los Angeles 2006 - 2008 As a merchant operation specialist, I was in charge of the data acquisition for Keys and platinum merchants for GB,DE and FR markets using in house tools and application. Those duties included liaising directly with merchants’ technical service, Account and campaign manager to optimize catalogue display and positioning within our platform. Monitoring pipeline process and escalating issues to our US office when not able to resolve. In order to quantify, and qualify the data provided, I wrote scripts generating weekly reports based on the data aquired and reflecting the work done by our Inventory/Classification team and the quality level of our inventory.

• Amazon - Controle Buyer / Instock Manager

  Clichy 2005 - 2006 Primarily doing Admin. Assist. and Site Merchandising, I was in charge of the creation of Amazon CE catalogue, by generating contents and controlling product descriptions in order to reach our targets (quantity / quality) for the launch of this new shop. Reporting to the development team for the integration of a new catalogue system allowing real-time liaising with stock inventory and web front end. From September, as a Control Buyer I was in charge of the supplying process for Consumer Electronics (French website). The main target was to deliver maximum availability within budgeted inventory targets through effective management of the end to end supply chain. Liaising with the Distribution Center team based in Orleans (France) to ensure stock availability. Setting up the best possible inventory health, measured by age and quality of inventory. Main duties included control of selection, forecasting, ordering, returns, markdowns, promotions, DC workload planning, vendor management, and sourcing decisions to deliver margin benefits. Also I was responsible for working with the Amazon IT development teams as it was the starting of a new shop for France and the launch of a new internal platform monitoring the inventory and pricing system tool in order to display most accurate data on the website, I was involved as well in the implementation of EDI technology for speeding up the ordering process to better meet stock / time objectives.

• Amazon - Customer Service Associate

  Clichy 2004 - 2005 As a CSA for the French and Canadian websites, I provided prompt, efficient, customer-oriented service, liaising with the CS Support Services, Billing and Fulfilment Center, and other departments as required to represent the concerns of the Customer Service department. Deliver ongoing feedback regarding user interface of Customer Service tools. Dealing with customer queries either by phone or email. Mix of approximately 70% phone and 30% email. Targeted on satisfactory level.

Formations

• Thames Valley University TVU (Ealing)

  Ealing 2001 - 2004 Web & E-Business (Information System)

Réseau

• Benjamin PERROUD

• Celine DOUAY

• Elisabeth BRION-CONNAN

• Emma CUNNINGHAM

• Franck PRIME @1PLACEEVENTS

• Lauris ARTILLAND

• Luc GUILHAMON

• Marc-Christian FORME-ET-SANTÉ

• Nicole PEYRONNET-LE MARTIN

• Patrick LE MARTIN