Jean-Martial DOUA

En résumé

Entreprises

• Mahindra Comviva - Technical sales Lead for Orange and West Africa

  2015 - maintenant L2 Presentation and demo to customers/partners on latest products/solutions.
  · Engaging with customer before release of RFP for influencing technical specifications.
  · Identifying white spaces and suggesting solutions to meet customer requirements
  · Proactive customer engagement - Brainstorming/innovation workshop with key customers
  · Conducting road shows to create awareness of latest products/solutions/technology/innovations of Comviva in key markets
  · Conducting demos of innovative/disruptive solutions from Comviva to customers
  · Getting ideas generated scoped and prototyped from CTO organisation (or PUs)
  · Lead Multi PU proposals
  · Creating a consolidated story (solution doc, PPT, etc) in the case of a multi-PU solution
  · Review the RFP responses, solution documents, BoM, etc to ensure the final responses are consistent with the customer requirement and provide feedback to PUs accordingly
  · Doing quality check before submission of documents
  · Technical discussion/evaluation of vendors/partners in case of multi-vendor proposals.
  · Attending RFP defence meeting with customers.
  · Constant engagement with PUs to understand the latest product/solution updates. (quarterly meeting)
  · Training sales team on the latest product/solutions and equipping them to do an L1 pitch to customer on the same.
  · Keeping up to date information on market trends, customer requirements and feedback to PUs.
  · Engaging with customers and identifying how Comviva products are being used and feedback to PU
  · Participate in industry events to understand latest technology/market trends and using the same to improve customer engagement.
  · Participate in forums and make Comviva positioning stronger
  · Speaking in industry events
  · Publishing white papers on various technologies/trends

• Qelasy SA - Deployment and Customer service Manager

  2015 - 2015 *** Pre-sales Management
  
  - Design and create technical sales presentations and demonstrations according to Qelasy offers.
  - Checking technical accuracy of business documents and marketing.
  - Identify business needs by establishing a personal relationship with end clients.
  
  *** Deployment Manager
  
  - Lead all deployment projects of Qelasy Group
  - Managing all aspects of the end to end release process
  - Updating the service knowledge management system
  - Coordinating activities and test environment teams and release teams
  - Ensuring teams follow established policies and procedures
  - Supporting service release and deployment policy and planning
  - Distribution and the installation of packaged software
  - Performing site surveys and assessing current site network configuration documents and
  user requirements
  
  *** Customer Care Manager
  
  - Develop and implement customer service policy for entire organisation
  - Managing a team of customer services staff
  - Handling face-to-face enquiries from customers
  - Finding ways to measure customer satisfaction and improve services
  
  *** Customer Support Manager
  
  Manage all support channels offered :
  
  - Phone Support
  - Live Chat Support
  - Email Support
  - Remote Support
  - On-Site Support
  - Social Media
  
  
  *** Customer intelligence Manager
  
  - Provide a detailed understanding of the experience customer deployment Manager
  - Build deeper and more effective customer relationships and improve strategic decision
  making.
  - Improve customer participation policy

• Qelasy - Web and Mobile Apps Architect

  2014 - 2015 Define the specifications of mobile and web apps
  - Draw the graphic interfaces
  - Design and propose the functional and technical architectures for mobile and web apps from the company's needs
  - Expand apps technical specifications
  - Carry loads of feedback following the architectural hypotheses proposed
  - Liaise with development teams
  - Oversee the development of applications by ensuring their compliance with the specifications
  - Pilot and guide the development teams on technical specifications architectures

• GROUP DIGITAL AFRIQUE TELECOM - Projects Supervisor

  2014 - 2014 - Mobile Survey specialist
  - Android mobile apps specialist
  - SMS and IVR Professionnal Management
  - Design of service offerings
  (Airtel Burkina, Airtel RDC/Congo B/Congo RDC/GABON, Moov Togo, MTN Guinée, Etc.
  - Telco's VAS Project management: Mobitrans ( downloading of video and audio content via mobile) and
  Mobile TV ( Audio et Video content )
  - Website Management : http://www.areeba.com.gn
  - Mobile apps management : Dealer Tracking Tool / Telecom Services

• GROUP DIGITAL AFRIQUE TELECOM - Projects Coordinator Sr and Team Leader | New Services |

  2013 - 2014 - Definition of new projects architecture
  
  - Customer and project team Interface (Techniques et vas Products )
  
  - Technical coordination and VAS projects monitoring
  
  
  - Marketing 2.0
  
  - Mobile Marketing

• GROUP DIGITAL AFRIQUE TELECOM - Junior Project Manager

  2013 - 2013

• Ministère d'Etat,Ministère du Plan et du Developpement -  Assistant Chef du service du personnel

  2012 - 2013

• GRAC'IMPRIM-Prestation Pub - Technico-Commercial

  2012 - 2012

• CFB-Communicef - Project Coordinator

  2012 - 2013 -Suivi Technique des Prestataires
  -Suivi Budgétaire
  

Formations

• UNESCO Abidjan (Abidjan-Rci)

  Abidjan-Rci 2010 - 2012

• Collège Catholique Monseigneur Kirmann second cycle (Daloa)

  Daloa 2006 - 2007 BAC Scientifique

Réseau

• Caroline DE ABREU

• Claudine TOKA

• Dramane KONE

• Esoph IMMIGRATION

• Goueu TIA INNOCENT

• Guy Corneille BINDEKOUA

• Paulin KOUAME

• Thierry KOUADIO

• Traore ARROUNAN

• Youssouf DIOMANDE