Jean-Martial DOUA


En résumé


- Technical and Business Leadership
- Project Management
- Mobile VAS Managed Services
- Mobile Products & VAS solutions development, Management
- Mobile VAS Technical operations Management
- Mobile VAS integration
- IT & Telecom infrastructures delivery
- Telecom Business Operations Management
- Sales Planning, forecasting and Budgeting.
- Sales operations Management
- Key Accounts management
- Multi Cultural team management
- Customer Care relationship
- Business Development management
- Products Performance Analysis and improvement
- Business case modeling
- Marketing management
- Change Management
- knowlegde Teaching

Mes compétences :
Marketing Mobile
Marketing Operationnel
Marketing Strategy
Communication Strategy
Intelligence économique
Project Management
Strategic Planning
customer Service


  • Mahindra Comviva - Technical sales Lead for Orange and West Africa

    2015 - maintenant L2 Presentation and demo to customers/partners on latest products/solutions.
    · Engaging with customer before release of RFP for influencing technical specifications.
    · Identifying white spaces and suggesting solutions to meet customer requirements
    · Proactive customer engagement - Brainstorming/innovation workshop with key customers
    · Conducting road shows to create awareness of latest products/solutions/technology/innovations of Comviva in key markets
    · Conducting demos of innovative/disruptive solutions from Comviva to customers
    · Getting ideas generated scoped and prototyped from CTO organisation (or PUs)
    · Lead Multi PU proposals
    · Creating a consolidated story (solution doc, PPT, etc) in the case of a multi-PU solution
    · Review the RFP responses, solution documents, BoM, etc to ensure the final responses are consistent with the customer requirement and provide feedback to PUs accordingly
    · Doing quality check before submission of documents
    · Technical discussion/evaluation of vendors/partners in case of multi-vendor proposals.
    · Attending RFP defence meeting with customers.
    · Constant engagement with PUs to understand the latest product/solution updates. (quarterly meeting)
    · Training sales team on the latest product/solutions and equipping them to do an L1 pitch to customer on the same.
    · Keeping up to date information on market trends, customer requirements and feedback to PUs.
    · Engaging with customers and identifying how Comviva products are being used and feedback to PU
    · Participate in industry events to understand latest technology/market trends and using the same to improve customer engagement.
    · Participate in forums and make Comviva positioning stronger
    · Speaking in industry events
    · Publishing white papers on various technologies/trends
  • Qelasy SA - Deployment and Customer service Manager

    2015 - 2015 *** Pre-sales Management

    - Design and create technical sales presentations and demonstrations according to Qelasy offers.
    - Checking technical accuracy of business documents and marketing.
    - Identify business needs by establishing a personal relationship with end clients.

    *** Deployment Manager

    - Lead all deployment projects of Qelasy Group
    - Managing all aspects of the end to end release process
    - Updating the service knowledge management system
    - Coordinating activities and test environment teams and release teams
    - Ensuring teams follow established policies and procedures
    - Supporting service release and deployment policy and planning
    - Distribution and the installation of packaged software
    - Performing site surveys and assessing current site network configuration documents and
    user requirements

    *** Customer Care Manager

    - Develop and implement customer service policy for entire organisation
    - Managing a team of customer services staff
    - Handling face-to-face enquiries from customers
    - Finding ways to measure customer satisfaction and improve services

    *** Customer Support Manager

    Manage all support channels offered :

    - Phone Support
    - Live Chat Support
    - Email Support
    - Remote Support
    - On-Site Support
    - Social Media

    *** Customer intelligence Manager

    - Provide a detailed understanding of the experience customer deployment Manager
    - Build deeper and more effective customer relationships and improve strategic decision
    - Improve customer participation policy
  • Qelasy - Web and Mobile Apps Architect

    2014 - 2015 Define the specifications of mobile and web apps
    - Draw the graphic interfaces
    - Design and propose the functional and technical architectures for mobile and web apps from the company's needs
    - Expand apps technical specifications
    - Carry loads of feedback following the architectural hypotheses proposed
    - Liaise with development teams
    - Oversee the development of applications by ensuring their compliance with the specifications
    - Pilot and guide the development teams on technical specifications architectures

    2014 - 2014 - Mobile Survey specialist
    - Android mobile apps specialist
    - SMS and IVR Professionnal Management
    - Design of service offerings
    (Airtel Burkina, Airtel RDC/Congo B/Congo RDC/GABON, Moov Togo, MTN Guinée, Etc.
    - Telco's VAS Project management: Mobitrans ( downloading of video and audio content via mobile) and
    Mobile TV ( Audio et Video content )
    - Website Management :
    - Mobile apps management : Dealer Tracking Tool / Telecom Services
  • GROUP DIGITAL AFRIQUE TELECOM - Projects Coordinator Sr and Team Leader | New Services |

    2013 - 2014 - Definition of new projects architecture

    - Customer and project team Interface (Techniques et vas Products )

    - Technical coordination and VAS projects monitoring

    - Marketing 2.0

    - Mobile Marketing
  • GROUP DIGITAL AFRIQUE TELECOM - Junior Project Manager

    2013 - 2013
  • Ministère d'Etat,Ministère du Plan et du Developpement -  Assistant Chef du service du personnel

    2012 - 2013
  • GRAC'IMPRIM-Prestation Pub - Technico-Commercial

    2012 - 2012
  • CFB-Communicef - Project Coordinator

    2012 - 2013 -Suivi Technique des Prestataires
    -Suivi Budgétaire


  • UNESCO Abidjan (Abidjan-Rci)

    Abidjan-Rci 2010 - 2012
  • Collège Catholique Monseigneur Kirmann second cycle (Daloa)

    Daloa 2006 - 2007 BAC Scientifique


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