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Jean-Matthieu GUILLOU

Ain Benian

En résumé

# General management
# Operation management
# Budget/P&L
# Public relation/Partner
# Project management
# Customer care
# Recruitment
# Training
# Crisis management
# Cost/Quality control
# Internal communication/SOP
# Stock control/ Inventory

Mes compétences :
Asia
Consulting
Customer services
DIRECTOR
General Management
Management
Manager
Rebranding
Training

Entreprises

  • ESHRA - Professeur de Gestion

    Ain Benian 2016 - maintenant Professeur au sein de l'Ecole Supérieure d’Hôtellerie Restauration d'Alger, enseignant le Protocole International des Affaires, Introduction aux Affaires et la Comptabilité Niveau 1.
    Ecole ouverte en 2014 pour accompagner l’Algérie dans sa volonté de s’ouvrir au tourisme, cette école est en cours de certification par l'Ecole Hôtelière de Lausanne (EHL).

  • Réside Etudes - Executive Assistant Manager

    Paris 2011 - 2016 Assistant general manager for a 4 stars hotel with 146 rooms, I was in charge of managing the hotel day to day operations (customer care, staff hiring/training and sales/yield). As the hotel was still new, I had to implement many new SOP regarding cost and quality control. I was as well in charge of the budget (all departments), P&L reports and their follow-up. I was also actively involved in all the sales and marketing actions. Finally, I worked very closely with the central sales head office to set up IDS and GDS pricing policies in order to match our budget.

  • Hotel Marketing Assistance - Consultant-Freelancer

    2011 - 2011 As Egypt is facing a major and critical challenge with its leading industry, we propose our experience in hotel management, travelling industry, recruitment, training and advertising to hotels, resorts and travel agencies.

  • TLScontact MENA (Algeria, Egypt and Lebanon) - Area Manager

    2009 - 2011 TLScontact (Visa application center), Middle East North Africa – Algeria
    Area Manager in charge of Egypt, Algeria and Lebanon operation. Issue budget, forecast and following them. Editing planning for 130 staffs and issuing salary and bonus policy. Supervising operation for 3 different centers and manage the relationship with the Consulate authorities.

  • Sofitel Plaza Saigon - Training Manager

    2007 - 2009 Sofitel Saigon Plaza (5 stars), Ho Chi Minh City - Vietnam
    Training Manager, in charge of developing hotel training (16 trainers and 420 employees), analysing training needs, and follow-up training plan and training budget. Certified trainer and French teacher.
    Since beginning 2008: 647 training hours for a total of 3700 participants
    I personally conducted 250 hours of training.

  • Sofitel Forum Rive Gauche - Stagiaire...

    Malabo 2002 - maintenant

Formations

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