Jean ROBERT

En résumé

Entreprises

• Renault Trucks - Customer Satisfaction Director

  Saint-Priest France 2011 - 2012 * Enlargement of the scope of Customer Technical Support Director by
  functional responsibility over warranty division, including budget (150
  Meuros)

• Renault Trucks - Director Truck Technical Service

  Saint-Priest France 2009 - maintenant * Multi-brand responsible of technical support experts for Volvo trucks & Renault trucks
  * Worldwide process owner for technical Support process

• Renault Trucks - Customer Technical Support Director

  Saint-Priest France 2009 - 2011 * Coordination of 21 Renault Trucks customer's service team in market companies world wide
  * Lead technical assistance back office ;
  * process owner for Customer Technical Support process ;
  * Campaign decision and management
  * On road assistance business animation ;
  * Define and distribute technical information to market companies and dealers

• Renault Trucks - Director of after sales

  Saint-Priest France 2006 - 2009 managers (10 persons)
  
  * Collect, investigate and report customer field issues.
  * Protect customers through campaigns and customer care measures. ;
  * Define and distribute technical information to market companies and
  dealers world wide

• Renault Trucks - Head of Product Development

  Saint-Priest France 2004 - 2006 for range of construction truck (35 persons)
  
  * Development of the construction truck KERAX, leading all Product
  Development engineering & Feature validations in
  Responsibility of Quality-Planning-Cost-Feature arbitration.
  * Responsibility of Product Development budget for projects and
  maintenance 30 Meuros
  * Member of Product Development steering committee

• Renault Trucks - Vehicle Architect

  Saint-Priest France 2002 - 2004 for the common RENAULT and VOLVO distribution Trucks,

• Renault Trucks - Vehicle Architect & Product Development manager

  Saint-Priest France 1995 - 2002 * Team manager of 5 persons
  * Functional & technical responsibility over all engineering and test teams to achieve the development of a new construction range Euro2 & Euro3 fully electronic.

• Renault Trucks - Manager of measurement

  Saint-Priest France 1991 - 1995 team for new trucks ( analysis team on trucks and test benches (12
  
  * Responsible of IT developments for the whole division ;
  * Project manager for renewal of all hydraulic control systems test benches.

• Renault Trucks - Reliability test Engineer

  Saint-Priest France 1989 - 1991 measures for trucks and development of test facilities at RENAULT VI test department

Formations

• INSA De Lyon

  Villeurbanne 1984 - 1987 Master degree
  
  mechanical option