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Jeff KEILEN

BOUST

En résumé

I am a senior IT Service Desk technician who is looking for a new exciting job opportunity, and specially looking forward to evolve to a supervisory role. I am currently looking for a senior IT support or IT Service Desk team leader position.
Should my profile have your attention, please note that I am available immediately and that you can contact me anytime you want @ + 33 3 82 58 53 60 (home), +33 6 08 49 47 14 (mobile) or by mail @ jeffkeilen@hotmail.fr.


Mes compétences :
Microsoft Excel
Visual Basic for Applications
Oracle
Microsoft Windows XP
Microsoft SQL Server
Microsoft Office
Microsoft Access
Telephone support
Reuters Financial Applications
User Training
Release Management
Microsoft Windows NT
Microsoft Windows
Microsoft Visio
Microsoft Outlook
Lotus Notes/Domino
ITIL
IBM OS/2
End user support
Bloomberg Software
Basic Project Management

Entreprises

  • European Fund Administration (EFA) - Senior IT Support & Database Developer

    2000 - maintenant Service Desk management
    In charge of the Helpdesk service implementation and development.
    Responsible for the installation, configuration and management of the IT ticketing software (CA Unicenter Service Desk),
    from server installation, SQL database configuration and client installation
    Development of KPI reports using data from the SQL Server database of the ticketing tool and Microsoft Access reporting
    tools.
    nd
    Responsible for 1st and 2 level IT support and resolution. For identifying, encoding and qualifying all IT incidents and
    problems. In charge to ensure that the incidents and problems are handled in accordance to the predefined SLAs and the
    ITIL incident and Problem Management model. Responsible for identifying and analyzing the major incidents, for finding
    their root cause if possible, and for steering the weekly ``major incidents'' meeting with IT Management. In charge of
    conducting satisfaction surveys to maintain the best quality service level.
    In charge of the IT inventory and asset management. In charge of the maintenance of the Financial Information Providers
    Stations (Bloomberg, Reuters, Cetrel ...)
    Responsible for the coordination of the different maintenance interventions and for the coordination of IT orders with
    external suppliers.
    Procedures and other technical writings

    Development and wide scale projects
    End user support during Windows XP and Office 2010 migration.
    Development of a Timesheet tool and of an Order Management tool
    Participation in numerous VBA developments

  • State Street Luxembourg - Information Analyst

    1999 - 2000 Excel spreadsheet macro translation
    Translation of the macros of a large amount of Excel spreadsheets, from Excel 4.0 macro language to Excel 5.0 Visual
    Basic for applications within the framework of the ``Year 2000 problem''.
    Year 2000 software compliance testing
    Testing of different software in the scope of the ``Year 2000 problem''.

  • Key Job S.A. - Computer Instructor

    1994 - 1999

Formations

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