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Hilton Worldwide
- Conventions & Events Coordinator
Puteaux
2013 - maintenant
-In charge of Group Tours and companies events: managing the whole booking process
- Yield Management : analysing revenue displacement for each request
- Commercial focus: improvement of relationship and cooperation with Tour Operators and Travel Agencies ;
- Project: implementation of a Best Practice for each software step of the trainees work
Room service employee - trianon palace**** versailles - Waldorf astoria collection
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Hilton Worldwide
- Room Service employee
Puteaux
2012 - 2012
Daily tasks : being polyvalent in order to help other F&B departments, finding solutions to each guest request, managing mini bar restocking, involvement of the high requirement level of a luxury hotel ;
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Hilton Worldwide
- Front desk Agent
Puteaux
2011 - 2011
Daily tasks: following up on e-mails and phone conversations, handling booking requests, managing guest complaint, handling check-in & check-out, close work relationship with the Housekeeping - F&B and C&E department
front desk agent / concierge / night auditor / waiter (Internship) - hotel le yaca**** saint tropez
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Hotel Le Yaca Saint Tropez
- FRONT DESK AGENT / CONCIERGE / NIGHT AUDITOR / WAITER
2010 - 2010
Daily tasks: working at Le Patio restaurant and responsible for the organisation of the breakfast, organizing guest transfers in conciergerie and bookings in the restaurants, clubs or private beaches
operations apprenticeship - vatel hospitality school in Lyon
28 weeks over three years
- Working at Vatel's Restaurant as a waiter as well as in the kitchen, and at Hotel La Villa Florentine*****, Hotel Sofitel Bellcour**** and Le Collège Hotel***
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