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Jérôme GILQUIN

CRÉTEIL

En résumé

Tout nouveau diplômé niveau II, je suis fier d'avoir acquis de nouvelles connaissances dans ces domaines :

- Administration base de données: Conception MERISE, Oracle, DB2, SQL Server, SQL.
- Systèmes et réseaux: TCP/IP, Linux, Windows Server, AIX, ActiveDirectory,
- Conduite de projet, Veille technologique, Management du changement, Démarche qualité.

Ces connaissances me permettent enfin d'avoir la double compétence technique et commerciale dont je rêvait.

J'espère bien mettre à l'épreuve (et à profit) ces nouveaux outils, tant techniques que méthodologiques. Et pouvoir ainsi formuler, proposer, tester et mettre en place des solutions qui répondent au mieux aux problématiques repérées.

Mon domaine de prédilection ? La Gestion de la Relation Client (GRC ou CRM), vue surtout d'un point de vue organisation et humain... Avec une vision informatique pour des outils au service de la performance.

En travaillant avec des solutions telles que HERMES de VOCALCOM, MYCALL WEB de NETCENTREX, E-CRM SOLUTIONS de CISCO SYSTEM, j'ai comprendre à quel point la gestion des bases de données est un élément crucial et structurant de l'activité des entreprises.

Et l'expérience m'a appris que c'est l'humain qui est au coeur de la relation commerciale et de l'esprit d'équipe.

La confiance se construit et s'entretient entre individus, les outils informatiques donnent des outils pour la mériter en améliorant la performance.

Vivement de nouveaux projets !!!

Mes compétences :
Process management
Process improvement
Marketing opérationnel

Entreprises

  • CBM, à Ste Geneviève des Bois.

    maintenant

  • Demandware - Demand Generation Specialist

    United States 2013 - maintenant

  • Demandware - Account Development Representative

    United States 2011 - 2013

  • CIEFA - Institut Poly Informatique, groupe IGS. - Student

    2009 - 2010 Learning Materials:
    - Database Administration: Design MERISE, Oracle, DB2, SQL Server, SQL, OS400
    - Systems and Networks: TCP / IP, Linux, Windows Server, AIX, Active Directory
    - Project management, monitoring technology, change management, quality process.

  • Nazca

    Chatou 2004 - 2011

  • Nazca SAS, service provided to Adobe France - Salesman

    2004 - 2010 Leads generation and monitoring of client exploration in large accounts, mainly industrial (Valeo, L'Oreal, Michelin, ...), Pharmaceuticals (Aventis, Ipsen, Novartis, Sanofi, ...) and administrative (AFSSAPS, Education National, Local,).

    Solutions involved: Adobe LiveCycle, Acrobat 3D, Acrobat Connect, FLEX, Flash Server.

    Commitment (minimum budget for identified projects): 20 k € (for lightest solutions) to 50 k € (for LiveCycle pack).

    My pride : I have always met and often exceeded my goals in an environment of constant challenge, while helping to improve working methods.
    How ? It is a mixture of hunting instinct (to follow the tracks with tenacity until the right time) and ability to listen and establish a winner-winner relationship.

    My pleasure : often starting from nothing, being able to develop a positive relationship with Adobe's clients in discovery which ended up at fine contract signatures.

    Thanks to the team spirit that animates us all, in Nazca as in Adobe, to better meet the expectations of our interlocutors top flight!
    Thanks again to my partners for their confidence and richness of our discussions, which helped to unravel complex problems.

  • Freelance - Customer Relationship consultant

    2002 - 2004 One observation : many B to B companies had ways to optimize their canvassing, sales and customer relationship, without exploiting them at best.
    For example, at the time many of them were still canvassing using paper files or using Excel and Word only from their Pack Microsoft Office (even when they owned an unexploited tool as simply powerfull as ACCESS ) !!!!!

    A great idea seemed to advise small and medium-sized organization in order to optimize their task forces and exploration tools, from both existing technical and human means.
    To set in their core business tools a methodology based on adapted relationship databases.

    My problem (still unresolved): How can you to be both in production at customer's and canvassing to win new customers at the same time, when you're alone ?

    Well done to everyone who succeed that way !
    I preferred to join a team of pros and joign, in Nazca, an entourage whose values I share.

  • FRONTCALL

    2002 - 2002

  • ASKOO

    2001 - 2001

  • Actel

    Clamart 1995 - 2000

  • Protection Judiciaire de la Jeunesse - Ministère de la Justice

    Ardentes 1993 - 1995

  • Ergam Roneo

    1990 - 1992

Formations

Réseau

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