Essilor International
- Quality & Customer Satisfaction Coordinator
Charenton-le-Pont2014 - maintenantTo organize & facilitate the Quality network of European subsidiaries.
Coordination of Customer Satisfaction surveys in Europe - Improvement project management - Performance monitoring tools development - CE regulation
Novisia
- Quality manager
2006 - 2014Creation of the Quality department
Customer complaints monitoring - Key performance indicators - External & internal technical support