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Jocelyn CHAMOREAU

annecy

En résumé

With 20+ years’ experience leading local and remote, cross-cultural, and cross-functional teams, I have the proven ability to lead global organizations to over-achievement.

My professional experience in all aspects of technology, including cloud computing, computer hardware and software, applications, combined to a strong background in strategic planning is a key differentiator in building loyal customer relationships and driving customer success.

118% of up-sells quota achieved in 2017 (~ +6m USD)

➤ Specialties:
➊ Maintenance & Subscriptions Revenues Growth
➋ Change Management & Business Transformation
➌ Sales Efficiency & Team Performance
➍ Customer Success & Satisfaction
➎ Talent Development
➏ P&L Management & Budget planning
➐ Cross-cultural & cross-functional teams oversight

Mes compétences :
Management
Business development
Change Management
Sales
Business Transformation
Maintenance & Cloud Subscriptions Renewal
Talent Management

Entreprises

  • Axway - VP Maintenance & Subscriptions Renewal

    annecy 2012 - maintenant Own ~$175M P&L of industry-leading Digital Enablement Software Company with customers in over 100 countries across the Financial Services, Healthcare, Manufacturing, Logistics, and Retail sectors.

    Lead a Maintenance & Subscriptions Revenues Sales & Renewal team, within Customer Success Organization (CSO), in charge of securing and maximizing revenues.

    Responsible for designing, building, growing and leading a highly efficient team of professional talents to over-achievement of revenue. Recruiting, developing and retaining talents, through empowerment, coaching and mentoring.

    Member of the Customer Success Management Leadership team in charge of driving the business transformation from Ground/On Premise to Cloud.

  • Oracle France - Services Renewal Country Leader, Oracle France

    Colombes 2008 - 2012 Lead Maintenance Renewal team within Oracle Premier Support, for a Business of ~650MUSD.

    Specialized in Maintenance Revenues Protection & Growth, Renewal Performance and efficiency and Forecast accuracy.
    Responsible for setting business performance expectations, Forecast Management, key deals review across the region.

    Accountable for the definition of training plans and professional development for Premier Support Account Managers and Team Managers, based in France.

    • Position Premier Support as a compelling event in the sales lifecycle
    • Closed-relationship with other Lines of Business, mostly with License Sales Directors
    • Backup of the Southern Europe Support Sales Senior Director
    • SEMEA Project leader for several Worldwide projects (Infinite Red Potential, Internal Outsourcing…)

  • BEA Systems - Support Sales Senior Manager, Southern Europe

    COLOMBES 2006 - 2008 Additionally. France Board Committee member, working closely Country leader and Board of Directors on driving BEA Systems France to success

    • Involved in the annual revenue budget setting, responsible for South EMEA Support numbers validation
    • Monthly & Quarterly revenue forecast management, key deals review within the countries (France, Italy & Spain).
    • Responsible for setting business performance expectations and ensuring these are adhered to
    • Training plans definition and Support Sales Representatives professional development
    • In charge of developing and close new Mission Critical Continuum opportunities as well as ensure contract renewal in the region

    • Participation to the business and finance structure of multi-element services sales and complex support deals
    • Involved in Support contract validation, Compliance Audits, Sox audits and VSOE testing’s, …
    • EMEA Project leader for several Worldwide project (BEA Mission Critical Continuum WW launch, Field skills Assessment, , …)

  • BEA Systems - Support Center Manager

    COLOMBES 2002 - 2006 EMEA Frontline Support Manager & Call-coordination Manager,
    ==============================================

    • Perform line management of a team of Frontline Support Engineers and call-coordinators, including key functions such as
    performance management, recruitment, and staff development
    • Lead, organise and motivate the team to ensure that the highest possible quality of service can be provided to BEA customers in
    resolving technical issues.
    • Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other
    BEA functions such as Sales or Professional Services.
    • Regularly meet with BEA customers in the region to gather direct customer feedback, educate on support processes, and promote
    BEA support services
    • Build effective working relationships with other functions such as Sales, Professional Services and Pre-Sales to ensure smooth information flow in support of key customer facing activities.

  • BEA Systems - Support Engineer - Team Leader

    COLOMBES 1999 - 2002 - Responsible of customer Loyalty by delivering High Class Support Service
    - First escalation point between customers and BEA Systems Customer Services
    - Involved is Service level definition.

  • Marsh France - Technical Manager - Developper

    Puteaux 1996 - 1999 • Management : multiple-sites developer team coordination (Paris et Brussels)
    • Project Management, communication, resources allocation, business needs analysis, customer presentations, escalations…
    • Responsible for development, management, quality of internal strategic applications

Formations

Réseau

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