Mes compétences :
customer services
iOS
mobile
mobile devices
travel
Entreprises
British Airways
- Customer Experience
Puteaux2007 - maintenantEnsuring the consistent delivery of the end to end British Airways customer experience. Championing the voice of the customer during an unprecedented period of transition in the company's history.
Working with partner departments including Customer Insights, Customer Relations, Customer Partnerships and frontline delivery areas worldwide, driving the customer experience agenda to ensure a consistent delivery of the customer promise.
