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Joseph E. CHALOUHI

Casablanca

En résumé

After a rich experience in Information Technology gained in different countries and sectors such as Banking, E-Marketing and Outsourcing, Joseph moved to Service Management where he currently ensures the quality of the services provided by CGI for SILCA - Crédit Agricole.

Joseph is familiar with ITIL V3 Foundation, comes from a multicultural background and is passionate about IT, management, optimization and personal development. He speaks fluent English, French, Arabic and elementary Polish and is currently developing his business and project management skills.

Mes compétences :
Service Delivery
Team Management
Service Management
Communication
Optimization

Entreprises

  • CGI - Outsourcing Project Manager

    Casablanca 2014 - 2014 Co-Governance of two delivery projects (SAP Dev Services and Infrastructure Management) with a total of 60 resources divided between SANOFI’s office in Paris and CGI’s Global Delivery Centers in India, Morocco and France :

    - Planning, Production Capacity Reporting, Billing, Timesheet validation, Subcontractors’ activity reports and billing validation
    - Risk Management & Continuous Service Improvement
    - Preparation and animation of the steering committees

  • CGI - Production Manager

    Casablanca 2012 - 2014 - Management of the production database teams (Oracle, SQL Server, MySQL, Oracle EBS, etc.)
    - Preparation of weekly and monthly activity reports
    - Taking part & Following up on several transversal projects (relocation)
    - Preparing business cases for new tools & applying production best practices (ITIL V3, Lean IT)
    - Crisis Management in case of major incidents and action plans suggestion
    - Service Level Agreement (SLA) monitoring and animation of corresponding committees
    - Cooperating with team leaders in implementing the company policies
    - Recruitment and follow-up employees’ annual objectives

  • CGI (ex Logica) - Technical Delivery Manager

    Courbevoie 2011 - 2012 Client : Silca – Crédit Agricole: Technical Delivery Manager
    - Management of the CGI database team (Tasks distribution, Planning, SLA Monitoring, Validation of customer needs, Delivery Manager Assistance…)
    - Technical Support for Production, Pre-production & load testing environments:
    . Database Administration for SQL SERVER 2000, 2005, 2008 & 2008 R2 (Cluster/Standalone installation, capacity planning, maintenance plans…)
    . Incident solving level 2 & 3.
    . Performance tuning & optimization (Perfmon, Profiler, RML Utilities...)
    . Technological watch & propositions for service quality improvement
    . SQL Server Monitoring (SCOM).
    . Respect of ITIL processes (Oasis).

  • CGI (ex Logica) - Database Administrator

    Courbevoie 2010 - 2011 - Database Administration in production, pre-production and load testing environments (Cluster/Standalone installation, capacity planning, maintenance plans etc.)
    - Incident solving level 1& 2.
    - Technological watch & propositions for service quality improvement
    - Performance tuning & optimization (Perfmon, Profiler, RML Utilities etc.)
    - Respect of ITIL processes.

  • 1000Mercis - Database Administrator & Developer

    Paris 2008 - 2010 - Complex query development and optimization.
    - Database architecture, normalization and optimization.
    - Development of SQL Server Integration Services solutions (SSIS).
    - Basic administrative tasks (monitoring, replication…)

  • Libanco Source - Junior Database Administrator

    2006 - 2007 - Database architecture, normalization and optimization.
    - Complex query development and optimization.
    - Basic administrative tasks (tuning, replication monitoring…)
    - Technical support for .Net developers.

Formations

  • Université Nantes

    Nantes 2007 - 2008 Système d'aide à la décision

    Master recherche informatique - Système d'aide à la décision

  • Université Libanaise (Beyrouth)

    Beyrouth 2002 - 2006 Maitrise en Mathématiques Appliquées

    Faculté de Sciences

Réseau

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