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Julien BERTRAND, ITIL EXPERT

Paris

En résumé

Proven abilities to work in a tense environment (contract renewal period) for service providers in the telecom area. Friendly with datas, I spend my time measuring, analyzing, and improving every single thing to make my company save time, gain credibility and earn money without forgetting the customer satisfaction!

Graduated ITIL Expert at the age of 29 following the ITIL lifecycle stream.

Thanks to my schooling and previous experiences, I am still confident with some technical problems especially those related to the network field but feel more concerned by quality.

- Specialities :
Continuous improvement = ITIL (PDCA) / Six Sigma (DMAIC)
Project management
Process design / re-engineering according to ITIL standards

ITIL Certified :
- Foundation (october 2012)
- ITIL Intermediate - Continual Service Improvement ( june 2013)
- ITIL Intermediate - Service Operation (may 2014)
- ITIL Intermediate - Service Transition (june 2014)
- ITIL Intermediate - Service Strategy (october 2014)
- ITIL Intermediate - Service Design (november 2014)
- ITIL Intermediate - Managing Across the LifeCycle (april 2015)
- ITIL Expert (avril 2015)

PRINCE2 Certified :
- Foundation (september 2015)
- Practitioner (september 2015)

Cobit 5 Certified :
- Foundation (mars 2016)
- Implementation (july 2016)

ISO27005 (may 2016)

For more information, feel free to visit my LinkedIn profile : fr.linkedin.com/in/jbertrandfr/

Mes compétences :
Lean IT
Contrôle qualité
Six sigma
ITIL
Business intelligence
Amélioration de process
Management de projet

Entreprises

  • Orange Business Services IT&L@bs - Service Transition Consultant

    Paris 2015 - maintenant >> Part of the Service Transition team.
    •Transition planning and support
    •Change evaluation
    •Change management

    •Continual service improvament

  • Freelance - ITIL Trainer

    2014 - 2015 >> Provided teaching of ITIL Foundation
    • Course material creation
    • Concepts, processes, functions and roles teaching
    • Trainees assessment

  • British Telecom - Quality & methods engineer

    2011 - 2014 >> Joined the network incident management team at British Telecom for SFR.
    • Specifications drafting
    • Data gathering
    • Dashboards creation
    • KPI production
    • Emphasize axes of improvement
    • Plans of actions setting
    • Results tracking

    >> Achievements :
    • Built a collection of processes around the incident management team activities to control and regulate the number of incidents. Reduced number of junk incidents by establishing routines at service desk level. Secured SFR network infrastructure by anticipating points of failure. Produced KPI for the operational committee. (estimated benefit : 600K€)
    • Re-engineered “client assistance” process, granting clear visibility around this activity. Created billing reports. (estimated benefit : 200K€)

  • Sogeti - System & network engineer

    Issy-les-Moulineaux 2010 - 2011 >> Part of the service desk for SFR.
    • Troubleshooted various kinds of system and network issues.

    >> Got promoted to network team leader late 2010 (team of 5 people).
    • In charge of team trainings.
    • Closely linked to British Telecom’s engineers to track technical escalations.

    >> Achievements :
    • Reviewed and improved network stress test guides to make them safer.
    • Created a sample document used for monthly reporting between Sogeti and SFR.

  • Owentis - Intern - Network and system administrator

    Courbevoie Cedex 2009 - 2009 >> Tier 1/2 network and system administrator
    • Solved numerous issues on Windows and Unix platforms so as on Cisco devices for various clients such as Nespresso, Mercedes, ...

Formations

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