Kaabachi MAKREM

En résumé

Entreprises

• Odalys Résidences - Front Office

  2013 - maintenant - Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk.
  
  - Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction
  
  - Coordinate hotel emergency procedures within the scope of defined plans
  
  - Ensure department adherence to company policies,procedures and standards to ensure that guest expectations are exceeded
  
  

• Acadomia - Marketing Teacher

  Paris 2013 - maintenant - Writing a quarterly report and provides an update on a specific program every three months for students
  - Assign tasks related to marketing like conducting surveys and guide students in such pursuits
  - Communicates regularly with parents

• Tunisie Autrement (non-profit association committed to promoting responsible & sustainable tourism) - Co-founder for a Sustainable and Responsible Tourism in Tunisia

  2011 - maintenant - Assist in the establishment and ongoing coordination of a multi-stakeholder Sustainable Tourism Partnership
  
  - Develop partnerships, networks and mentoring programs within major tourism regions to increase the uptake of programs for sustainable resource use
  
  - Prepare the best packages in order to make Tunisian tourism work for the poor and for the environment
  
  

• HOTEL ABOUSOFIANE**** - Sales & Marketing Assistant

  2010 - 2012 - Driving online marketing initiatives
  
  - Analyze and report program performance; provide recommendations and results for improvement and new programs.
  
  - Propose new internet marketing strategies
  
  - Create feature specification documents to improve the website
  
  - Manage day-to-day client and company relationships through presentations

• Qatar Telecom - Public Relation Officer

  Paris 2009 - 2010 - Advising on forthcoming product developments and discussing special promotions
  
  -Representing Qatar telecom at trade exhibitions, events and demonstrations
  
  -Mmaintaining and developing relationships with existing customers via meetings, telephone calls and emails
  
  -Recording accurate customer data to the CRM system
  

Formations

Pas de formation renseignée

Réseau

• Ahm KHH

• Amna TALBI

• Chokri SANSA

• Edwin DOMINGUEZ

• Fersi MOUNIR

• François JAY

• Mohamed Fadhel BOUCHRARA

• Najoua LAZREG

• Tarek2 TAHAR BEN GDARA