Ampegon AG
- Responsable Commercial Moyen Orient et Afrique du Nord
2013 - 2017
Thomson Broadcast
- Sales Manager Middle East & Africa
2011 - 2013B2B and Key Account Management
Middle East and Africa
Digital Terrestrial Television + AM Radio Segments as well as full Turnkey systems inclusive of head-end platform.
Negotiating and concluding sales contracts
Building and managing commercial/technical partners for sales and installation/logistic support
Customer care and market survey
Thomson Grass Valley
- CS & SLA Manager
2010 - 2011Leading the SLA management for key account.
Managing logistics and Organizing technical interventions while securing the On air Transmission.
Following repairs, exchanges and support tickets for key account
Pre sales support for Video Server and Digital News Production products
Workflow design for Small, Medium and Large Broadcasting Customers
Video server and Digital News Production system integration
Developers support for bug resolution
Third part partner support during system integration
Customer support during On Air
IT Network design and implementation
Thomson Grass Valley
- Service Level Agreement Manager
2010 - 2011SLA Manager: Development of Support Contract opportunities in the EMEA Region.
Identifying broadcasters needs in order to customize SLA contracts.
Invoice and payment. Costs and P&L.
Follow up of Aljazeera English Channel (4 Broadcast Centers) and Arabic Channel contract in terms of Customer satisfaction, monitoring and technical issues escalation.
Process Manager: Writing the CS process for our internal CRM tool
Managing and interfacing with our EMEA Call Center
Field Support Engineer: For Grass Valley Servers and Digital Production Products.
Developers support for bug resolution
Specialized in the News Workflow
Pre-sales/ Technical Expert: Customer support during Opening and On Air environment
IT Network design and implementation
Grass Valley
- Customer Support Manager
2005 - 2009Have worked on providing technical support for Customers based in the Middle East and Europe.
Specialized in Broadcast Servers and Digital News production.
Have setup the first HD 24H news Channel and was on site support for 1 year after launch
Formations
University Of Mary (Bismarck)
Bismarck2002 - 2003Master degree in Business & Management
