Communicate with Customer Support Division(CSD) SONY headquarter in DUBAI for all repair tasks.
Technical support training for All Accredited service center in Morocco. For :TV LCD,PLASMA ,DVD,HOME VIDEO& HOME AUDIO & PLAYSTATION.
Responsible for diagnosing, testing and repairing devices by following electronic repair procedures & policy
Responsible for support for customer service representatives for all SONY Accredited service center in morocco.
Parts forecast and ordering for safety stock
Improving customer service based on client feedback through the development of new policies and procedures.
Quality Report.
Made sure all systems passed rigorous testing
Reducing-the-Quantity-and-Cost-of-Customer Returns.
Mes compétences :
Assist
Audio
Customer Service
Quality
Repairing