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Laïka VERVLOESEM

BRUXELLES

En résumé

Experiences:
°Project Management 15 years
°IT Management 3 years
°System Engineering 5 years
°IT Training 5 years
°IT Support 5 years
°Analyst/Programmer 1 year

Certifications:
SCRUM Master (2018)
Prince2 (2011)
ITIL v3 (2011)

As project manager, familiar with both Prince2 methodology and SCRUM framework (or adapting to hybrid version depending on corporate’s choice), I offer my experience in project management for IT / Infra or applicative projects.

Thanks to my rich experience in well-known companies such as P&V, Sibelga, AG Insurance with internal projects and some linked with third-parties (Kaspersky, BNP Paribas Fortis, Xylos…), I feel confortable taking part in new projects (IT migration, updates of applications, Data Center implementation, moving infrastructure, …) to bring better quality and benefits for your company and its users.

Mes compétences :
Customer Relationship Management
PRINCE2 methodology
Impact analysis
Communication management
Quality Control
Project Management
Reviews management
coordination management
Management of infrastructure and security projects
Project documents management
Risks management
Infrastructure management
Contract Management
User Acceptance Testing
implementation of data and procedures
full management
international coordination
IT Management
timing management
IT Security
Test Planning
Data Encryption
Release Management
JIRA
ITIL

Entreprises

  • P&V - Project manager

    2018 - maintenant : P&V (SplendIT) Function:
    Working as Project Manager at P&V Insurances
    I make the most of my experience in project management for IT projects (SAN
    Replacement, Win2008 migration, WIFI Replacement, ...) and of my knowledge in DRP and IT security (advice for the setup of a DRP and follow up of some security projects
    (Awareness, SIEM, and GDPR (encryption, anonymisation, ...)).

    I am also in charge of implementing communication process between the different decision levels. (Management, Business and IT)

    Tasks :

    * Communication & coordination management
    * Follow up & reporting
    * Budget, resources, planning management
    * Risks management
    * Consultancy in DRP
    * Quality control
  • Sibelga - Project manager & consultant

    Saint Nazaire 2017 - 2018 Working as consultant Project Manager at Onepoint - Sibelga.
    During this mission at Sibelga, the DRP Project has been launched as follow:

    Project : DRP Timing : 6 months Team: 10+ people Goal : DRP setting-up and follow-up to get the most redundant infrastructure, processes and management at Sibelga.
    Budget: 1,4K
    Resources: 1500 Md

    Tasks :
    *Communication management
    *Budget, resources, planning management
    *Risk & capacity management
    *BCM Process definition & change
    *RPO / RTO / DRP / BCP link definition
    *Impact analysis
    *Test plan & scenarios definition
    *DRP documentations management
    *Reviews management
    *Critical / not critical packages
    *Quality control
  • AG Insurance - Project manager & consultant

    2011 - 2017 Function: Project manager

    Working as consultant Project Manager at AG Insurance.
    Tasks :
    - Budget, resources, planning, risk management
    - Communication management
    - Capacity management
    - Release management
    - Project documents management
    - Communication and coordination with all stakeholders
    - Management of infrastructure and security projects
    - Tests definition, coordination and follow up with partners (LCM, DRP, BCM, ...)
    - Infrastructure management and security project
    - Quality control
    - Handover documentation control

    Here are some significant projects successfully ended at AG Insurance with their technical and human importance:

    Project : DRP Timing : 4 years Team : 150+ people Goal : Setting-up and follow-up of a DRP / BCP system to get the most redundant infrastructure at AG
    Budget: 1K / Resources: 1000 Md

    - Setting-up of redondants sites and controls
    - Setting up of a BCP using the internal and external infrastructures
    - Use of redundant technologies (Clustering, virtualisation, Citrix, ...)
    - Use of the best and redundant backup technologies (First, Second, Third, Cloud, ...)
    - Servers architecture - Critical/Not critical packages
    - Mobile unit tests et contract management
    - Annual DRP tests of all critical servers / packages
    - Relocation site tests (BCP)
    - Critical / not critical users & process definition
    - Follow up of all Life Cycle Management
    - Link definition between RPO / RTO / DRP / BCP
    - Scenarios definition / Impact analysis
    - Run-book follow-up
    - Audits follow-up
    - Contacts & communication with all business departments (Healthcare, Life, Non-Life, Ageas, AG Real Estate, ...)

    Project : Security at AG Timing : 3 years Team : 15 people
    Goal : Global revision of all IT Security as well inside AG as with all the link between partners (e.g. BNP Paribas Fortis) and security audit follow up.

    Project : Internet access governance Timing : 2 years Team : 10 people
    Goal : Global revision of the internet access and the use of all exchanges with partners.

    Project : IT Policies Timing : 3 years Team : 10 people
    Goal : Setting-up and follow-up of internal policies for the attribution of all IT Tools from their real work needs.

    Project : IT Requests Timing : 3 years Team : 20 people
    Goal : Automatic attribution and demand for all IT Tools and more.
  • Manpower - Chef de projet

    Nanterre cedex 2008 - 2011 3 ans en tant que chef de projet.
    3 projets significatifs:

    Projet : Easy2Recruit durée : 8 mois équipe : 9 personnes objectif : Création d'un
    système de recrutement interne à Manpower.

    Easy2Recruit est une application basée sur intranet développé en PHP et
    JAVA pour le service de ressources humaines interne de Manpower. Il permet la
    gestion complète des transferts de personnel internes de Manpower Belgique.
    Allant de la publication des postes vacants à la gestion comptable et sociale de
    tous les transferts de Belgique !

    Projet : CRM-WMF durée : 6 mois équipe : 6 personnes objectif : Création d'un CRM
    « sur mesure »

    CRM-WMF est une application basée sur intranet développé en PHP et
    JAVA pour le service de recrutement de Manpower. Il permet de faire une
    comparaison automatique entre les compétences des candidats et les offres
    d'emploi des clients de Manpower et ainsi d'accélérer le processus de placement.

    Projet : Sidetrade durée : 18 mois équipe : 9 personnes objectif : Assurer l'intégration
    comptable et IT de Manpower Belgique au sein des applications Manpower USA.

    La totalité des systèmes de gestion financière de Manpower Belgique (prestations,
    facturation, suivi des impayés, taux de fiabilité, comptabilité analytique) a été revue et
    mise à niveau.

    Projet complexe qui a demandé d'assurer une coordination internationale entre le
    service IT et Compta Manpower Belgique, Sidetrade France et Peoplesoft au
    USA, responsable de la gestion de la facturation de Manpower USA

    Pour chacun des 3 projets, j'ai assuré les tâches suivantes :
    * Gestion planning et budgétaire
    * Coordination des mises en production
    * Rédaction des documents de gestion du projet ;
    * Communication et coordination avec les bénéficiaires ;
    * Définition des scénarii de test ;
    * Coordination et suivi des tests UAT avec les partenaires ;
    * Contrôle qualité

    Technologie utilisée :
    PHP - JAVA - IE7 - Firefox - SQL2005 - Flowbase - Powernet
    CRM - C++ - SQL2000 - BatchFTP
  • Univar / Function - Project Manager & Team lead

    2000 - 2007 I've worked on the follow up for the design, development and follow-up of the new
    European Data Center.

    Project : UED : Univar Europe Datacenter Timing : 2 years Team : 10 people
    Goal : Build the DC of Univar Europe (12.000 users) spread over 12 countries.

    *The issue of Univar was to gather and consolidate data coming from 12 subsidiaries in Europe.
    *All aspects of a DC have been addressed : general design, physical and logical security, analysis of requirements, budget, type of equipment (room, wiring, servers, switches, cooling, etc.)

    Project : JDEdwards Timing : 2 years Team : 10 people
    Goal : Migration of all management data from SAP to JDEdwards.

    *Coordination of 150 consultants present on 12 sites
    *Definition and implementation of data and procedures of stock management through
    JDEdwards
    *Definition of SLA, application of procedures, quality control, budget management.
    *Total budget : 2.5K euro

    Technical environment :
    SAP, Windows 2000 server - Exchange 2000 - SQL 2000 - JDEdwards - TraX - Terminal services - CITRIX - AD - eDocumentum
  • ING - Exchange administrator

    1990 - 2000 *Administrator for all BBL mail servers in Belgium
    *IT Trainer for IT coordinators & end-users, IT Support
    *Besides the daily administration of mail servers, I carried out 2 large exchange roll-outs on
    30 servers for 12.000 users

    Technical environment :
    RMS - VistaMail - Exchange 5.5 - Windows server
  • ING - Administrateur

    1990 - 2000 J'ai été engagée en tant qu'administrateur des serveurs mail de la BBL pour toute
    la Belgique.

    Outre l'administration quotidienne des serveurs mail, j'y ai fait 2 grands roll-outs
    Exchange 5.5, sur 30 serveurs pour 12.000 utilisateurs.

    Technologie utilisée : RMS - VistaMail - Exchange 5.5 - Windows server
  • CSC / Function - Analyst programmer

    1989 - 1990 *Analyse and writing of training programs based on computer assisted learning for the explanation of Bank and Insurance products

    Technical environment :
    Tencore - Windows - DOS
  • CSC - Programmeur

    MONTAUBAN 1989 - 1990 Réalisation de programmes de formations basés sur l'Enseignement Assisté par
    Ordinateur pour l'explication de produits bancaires et d'assurances.

    Technologie utilisée : Tencore - Windows - DOS

Formations

  • Scrum.Org

    Paris 2018 - 2018 SCRUM Master certification
  • APMG-International (Bruxelles)

    Bruxelles 2011 - 2011 Certification Prince2
  • APMG-International (Bruxelles)

    Bruxelles 2011 - 2011 Certification ITIL v3
  • Institut D'Enseignement Supérieur Saint-Laurent (Liège)

    Liège 1984 - 1987 Graduat
  • IESSL Liège (Liège)

    Liège 1984 - 1987 Graduat

    LANGUAGE PROFICIENCY

    1=Notions; 3=Average Knowledge; 5=Native Language

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