En résumé

My Solid educational background; with over 14 year wide experience in Supply chain & customer collaboration; had provided me with an excellent analytical skills including capability to manage a lot of information, analyse details and provide clear conclusions with actions. My long experience in a Multinational has significantly helped me acquire a strong ability to work under pressure & build a solid business management capability including the ability to implement processes & actively seeks new ways to create added value for the internal & external customers.


  • Confidentiel - Operations manager

    2015 - maintenant
  • Microsoft Mobile - Supply chain & Customer Collaboration Manager

    Douala 2010 - 2014 * Partnered closely with Sales, & acted as the main Supply Chain representative for the named markets, hence managed all logistics related tasks in the sales units as its logistic interface internally with the area, the region & externally with the customers & forwarders.
    * Recognized customer process development needs from all the areas covered by logistics service offerings: variants and customization, outbound logistics and transportation & collaborative planning and replenishment. Actively seeks new ways to create added value for the trade customers.
    * Actively participated to the local account team sales management reviews and decision making by providing fact based analysis of supply chain management, availability status & demand planning performance
    * Heavily involved in game planning & monitored the monthly outlook submission, to capture accurate demand on time & maximize customer stock availability during all phases of product life cycle.
    * Escalated supply, quality, development, ramp-up, mature & end of life variant problems to local sales unit , regional & global teams when needed
    * Identified the customer & country local requirements in terms of delivery documentation; & packaging; then developed the suitable processes to be implemented to accomplish this requirement while adhering to regional process guidelines and designs.
    * Stabilized and improved existing processes on local level
    * Explored methods of optimizing costs from order management practices to expedite costs and across any Supply Chain customer touch point that will drive account-level profitability.
    * Managed customer collaboration process with the agreed customers' accounts
    * Analyzed customer's sales plan, actual sell-through, stocks and deliveries Vs Nokia supply status and its impacts to customer availability & ensured proactive, data-oriented communication to key partners and customers.
    * Proactively challenged constructively customer forecast, DOS & stock levels to improve & create an optimized joint supply chain
    * Coached and supports logistics coordinator in order management tasks.
    * Led and coached operative logistics teams in deploying and executing the company supply chain processes.
    * Liaised with customers, suppliers and other stakeholders, driving improvement.
    * Improved accuracy between demand and supply plans, ;
    * Nominated as the Gear champion for North Africa. ;
    * Enhanced the planning accuracy of North Africa Markets by 30%. ;
    * Improved significantly the delivery flow & lead time for Algeria by leading cross-functional collaboration initiative.
    * Improved the delivery & clearance lead time for Egypt by contributing to implementing new document preparation process. ;
  • Nokia - Logistics coordinator

    Nozay 2005 - 2010 * Handled the daily execution of order management activities for selected accounts
    * Ensured the linkage between the company supply chain organisation & the partners.
    * Acted as the contact point for customer with regards to delivery status.
    * Managed the customer order book & operational support. ;
    * Ensured the production follow up with the factories. ;
    * Executed the supply allocation split in the order book
    * Co-ordinated with the local Sales Unit Sales & Control, and the factories on order changes / cancellation, supply updates and delivery issues. Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly. ;



    Casablanca 2008 - 2010 Master of Business Administration

    Master of Business administration from EHTP/Morocco & ENPC (École Nationale des Ponts et Chaussées) /France
  • International School Of Business Administration ISBA (Casablanca)

    Casablanca 1997 - 1998 Bachelors Degree


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