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Groupon
Courbevoie
maintenant
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Accenture
- Junior Consultant CRM
Paris
2012 - maintenant
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Groupon Citydeal
- Business Developer Customer Service
2011 - 2011
• Prepared on a daily basis and improved the CS Dashboard by identifying new performance indicators, enabling crew chiefs to better manage their teams
• Conceived training supports and gave training to 90 call centre agents
• Conception of new software in collaboration with the Software Developer team to manage the requests for refund. As a result, the delay for processing requests was reduced from 10 to 5 days and no information was lost anymore
5-month-long experience
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KPMG
- Junior Auditor
Courbevoie
2010 - 2011
Achievements of several accounts closing audits for various companies (Rexel, Groupe les 3Suisses, Inbev…)
• Assessed intern control regarding such sections as capital assets, suppliers, customers, cash, consolidation package and equity within teams from 2 to 10 people
• Participated in the validation of the annual report through conducting tests
• Learned how to work under strong pressure and with utmost rigour together with developing time-management skills
4-month-long experience
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Lu Kraft Foods
- Member of the Product Availability Team (Supply Chain)
2010 - 2010
• Displayed the production of 6 factories (French and Czech) through the European network
• Planned the production of 2 factories in Czech Republic
• Management of overloading (activity and stock)
• Analysed the daily level of service and the risk of stock shortage
6-month-long experience
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Nicolas
- Wine boutique manager
THIAIS
2009 - 2009
• Sales, advising customers, stock and delivery management, setting up promotional operations
• Achieved a turnover of 47,000€ during the internship and won the summer inter-stores competition (sales volume of champagne bottles)
3-month-long experience
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Kepak Group (Cork - Ireland)
- Worker on produce-lines
2007 - 2007
Worked on different produce-lines such as frozen-burger packing, convenience foods preparation and packing
2-month-long experience
