Laurent JERINTE OU GERENTE

En résumé

Entreprises

• Polycom - EMEA Solution Consultant

  Puteaux 2018 - maintenant Part of Polycom’s professional service experts
  
  Act as a “trusted advisor” in the complete project cycle from early qualification through to successfully delivering project business for Polycom
  
  Main tasks:
  
  - Work closely with Project Managers to develop, design, and create SOW’s and solution design deliverables for technical deployments of Polycom products as a solution
  
  - Contribute to infrastructure design processes, including ongoing review of process efficiency, recommending and helping to implement any necessary changes.
  
  - Identify improvements associated with tools and techniques utilised by the project team and contributing to their development and rollout.
  
  - Contribute to internal training materials, tools and delivery – Taking technical lead on relevant new product introduction
  
  - Provide Onsite and telephone support to Polycom’s end-users and channel partners
  
  - Provide technical support for pre-sales project opportunities
  
  - Build of Technical architecture reports for major account engagements
  
  
  Supported products:
  
  - Polycom audio / video conferencing products
  - Full integration with Skype For Business, Office 365 and Microsoft 365 Collaboration / Voice products

• IVANTI - Implementation Consultant

  2017 - 2018 Deliver consultancy and trainings for customers onsite (across Europe) and remotely
  
  Manage customer projects including:
  
  - new implementations
  - upgrades
  - health-checks
  - tailored workshops/training
  
  Main tasks:
  
  - Performing consultation, implementation, testing, documentation, and knowledge transfer
  - Supporting customers with pilot and production implementation and rollout
  - Performing health assessments of customer implementations and provide recommendations
  - Providing regular update/reports to the both the project and account teams
  
  Supported products : LANDesk Management Suite & Shavlik Protect

• Landesk - Senior Technical Support Engineer (LV3)

  South Jordan 2016 - 2017 Provide level-3 technical support to IT network administrators on LDMS
  Assist the customers with best practices advise and support
  Responsible for providing solutions & knowledge management contribution
  Conducting Health Check audits for large customers
  
  Main tasks:
  
  - Providing L3 technical support for corporate customers in French, English, Polish and Russian
  - Troubleshooting technical issues related to LDMS
  - solving compatibility, installation, deployment & configuration issues
  - Assisting customers over the phone, by email or through Webex remote desktop application
  - Answering customers' technical questions and providing them with best practices
  - Managing customers cases in Salesforce
  - Documenting case escalation when dealing with bugs / software enhancement requests
  - Writing technical notes for both internal use and for the public knowledge database
  
  Supported products:
  
  - Landesk Management Suite 9.5 / 9.6 / 2016
  - Landesk Security Suite 9.5 / 9.6 / 2016
  
  Supported features:
  
  - Agent Deployment & Management
  - Antivirus and Antispyware
  - Asset Lifecycle and Process Manager
  - Cloud Services Appliance
  - Data Analytics Database
  - Endpoint Protection
  - Mobile Device Management
  - OS Deployment and Provisioning
  - Patch Manager
  - Remote Control
  - Reporting
  - Software Distribution
  - Software & Hardware Inventory
  - Software License Monitoring

• Landesk - Associate Technical Support Engineer (LV2)

  South Jordan 2015 - 2016 Provide level-2 technical support to IT network administrators on LDMS
  Assist the customers with best practices advise and support
  Responsible for providing solutions & knowledge management contribution
  
  Main tasks:
  
  - Providing L2 technical support for corporate customers in French, English, Polish and Russian
  - Troubleshooting technical issues related to LDMS
  - solving compatibility, installation, deployment & configuration issues
  - Assisting customers over the phone, by email or through Webex remote desktop application
  - Answering customers' technical questions and providing them with best practices
  - Managing customers cases in Salesforce
  - Documenting case escalation when dealing with bugs / software enhancement requests
  - Writing technical notes for both internal use and for the public knowledge database
  
  Supported products:
  
  - Landesk Management Suite 9.5 / 9.6 / 2016
  - Landesk Security Suite 9.5 / 9.6 / 2016
  
  Supported features:
  
  - Agent Deployment & Management
  - Antivirus and Antispyware
  - Asset Lifecycle and Process Manager
  - Cloud Services Appliance
  - Data Analytics Database
  - Endpoint Protection
  - Mobile Device Management
  - OS Deployment and Provisioning
  - Patch Manager
  - Remote Control
  - Reporting
  - Software Distribution
  - Software & Hardware Inventory
  - Software License Monitoring
  
  Main achievements:
  
  - around 170 cases handled
  - customer's level of satisfaction: 97%
  - highest score for Knowledge Contribution in the team

• Symantec - Technical Support Engineer (LV2) - Enterprise Encryption products

  Courbevoie 2013 - 2015 Provide level-2 technical support to IT network administrators on PGP Encryption products
  Assist the customers with encryption best practices advise and support
  Responsible for providing solutions & knowledge management contribution
  
  Main tasks:
  
  - Providing L2 technical support for corporate customers in French, English, Polish and Russian
  - Troubleshooting technical issues related to Symantec Encryption products
  - solving compatibility, installation, deployment & configuration issues
  - Assisting customers over the phone, by email or through Webex remote desktop application
  - Answering customers' technical questions and providing them with best practices
  - Managing customers cases in Salesforce
  - Documenting case escalation when dealing with bugs / software enhancement requests
  - Writing technical notes for both internal use and for the public knowledge database
  
  Supported products:
  
  - Symantec Endpoint Encryption 11.x
  - Symantec PGP Universal Server 3.x
  - Symantec Encryption Management Server 3.3.x
  - Symantec Drive Encryption
  - Symantec Mail Encryption
  - Symantec File Share Encryption
  - Symantec Mobile Encryption
  - Symantec PGP Command Line
  
  Supported environments:
  
  - Microsoft Windows Server 2008R2 & 2012
  - Microsoft Windows XP/7/8
  - AD & LDAP directories
  - Microsoft Exchange 2010/2013
  - Linux environment (RedHat/CentOS/Ubuntu)
  - VMware virtualization platforms
  - Hardware storage devices: hard drives, SSD, hybrid drives, OPAL drives
  - Clustering environment
  
  Main achievements:
  
  around 100 cases handled
  customer's level of satisfaction close to 92% (SatMetrix)

• Symantec - Technical Support Analyst (LV1) - Enterprise Backup products

  Courbevoie 2012 - 2013 Provide level-1 technical support to IT network administrators on Symantec Backup products
  Assist the customers with backups best practices advise and support
  Responsible for providing solutions & knowledge management contribution
  
  Main tasks:
  
  - Providing L1 technical support for corporate customers in French, English, Polish and Russian
  - Troubleshooting technical issues related to Symantec Backup products
  - solving compatibility, installation, deployment & configuration issues
  - Assisting customers over the phone, by email or through Webex remote desktop application
  - Answering customers' technical questions and providing them with best practices
  - Managing customers cases in Salesforce
  - Documenting case escalation when dealing with bugs / software enhancement requests
  - Writing technical notes for both internal use and for the public knowledge database
  
  Supported products:
  
  - Backup Exec 2010 & 2012
  - Symantec System Recovery 2011 & 2013
  - Symantec Desktop & Laptop 10 (DLO)
  
  Supported environments:
  
  - Microsoft Windows Server 2003/2008R2
  - Microsoft Active Directory
  - Microsoft Exchange 2010/2013
  - Microsoft SQL Server 2005/2008/2012
  - Microsoft Share Point 2008/2013
  - VMware & Hyper-V virtualization platforms
  - Storage Hardware devices: tape libraries, RDX, NAS, SAN
  - Deduplication feature
  - Clustering environment
  
  Main achievements:
  
  - around 80 cases handled
  - customer's level of satisfaction: 90% (SatMetrix)

Formations

• ISTIA - Ecole D'Ingénieurs De L'Université D'Angers

  Angers 2002 - 2003 Master

• KEDGE Business School (Ex Euromed Management)

  Marseille 1996 - 1999 Master

Réseau

• Kouame Etienne KONAN

• Nicolas BOITEUX

• Quentin HUARD

• Rene MARTIN

• Sébastien JERINTE

• Sylwester OLSZEWSKI