CallPoint New Europe
- Strategic Account Manager
2010 - 2012
• Doubled the main account's operations
• Contributed to the increase of the company's margins
• Transversal position across all departments of the company (HR, Quality, IT, Communication)
• Strategic decisions in developing the accounts
• Client relations, contract negotiations, development of existing relations (prospecting), main contact for the client with the outsourcer
• Recruitment, training, team management, bonus calculation, personal development, for three hierarchical levels (around 80 people),
• Responsible for each project’s Key Profitability Indexes and reporting
