Ligot OLIVIER

En résumé

Entreprises

• Welcome Real-time (Singapore), a Collinson Group Company. - Head of Managed Hosting, Cloud and Operations Services (Singapore)

  2011 - maintenant Mission:
  To deliver loyalty Managed Hosting & Cloud Services to Banks and to manage the Operations.
  
  - Implement banking / loyalty SaaS at partner's infrastructure.
  - Deliver cloud computing services to customer that provides real-time redemption at the PoS.
  - Manage platform 99.90% SLA (availability & performance)
  - Manage customer relationship.
  - Manage relationship with hosting datacenter partner.
  - Manage P&L.
  - Build and manage operations team.
  - Define operational processes (run books) aligned with ITIL best practices and train the team.
  - PreSales: Define architecture and write proposal
  
  Achievement(s):
  Successfully leaded the implementation of our very first cloud solution for one of our key customer. The customer was very satisfied by the quality of service delivered for 4 consecutive years. (Solution deployed: Comm POS servers and Web Portals load-balanced, Oracle DB cluster, MPLS Network Lines, Production and Disaster Recovery Sites, DataGuard)

• Gemalto - Senior Project Manager Asia-Pacific (Singapore)

  Meudon 2008 - 2011 Mission:
  To deliver SIM / Smart Card solutions and to provide operated services to telecom companies in the Asia-Pacific region. Manage multiple projects (2 to 4) simultaneously. Projects handled range from US$300K to US$1.2M and duration between 4 to 12 months.
  
  - Prepare feasibility studies, establish plans, resources, budget, and make task assignments.
  - Manage P&L. Monitor, control, and report on project progress and costs.
  - Manage project team (engineers, developers, system integrators) and external vendors.
  - Interface with Sales, Finance, Purchasing, Card development, Software development, System Integration, Product, Support & Maintenance, Data Center Operations 24/7, and Quality Assurance.
  - Customer primary point of contact.
  - Main countries in the region: Japan, Singapore, Taiwan, Australia, Thailand, and Hong Kong.
  - Usecases: PBB, NFC, Roaming, SS7, OTA
  
  Achievements:
  - Top#1 PM in Asia and Top#5 PM WW
  - Managed a team of 15+ people (3 team leaders, software developers, system integrators, network engineers, mobile and card engineers, ...) to deploy the company biggest ever Near Field Communication solution (NFC) for a Japanese telecom operator. Project duration was 12 months. The solution was innovative, developed and customized by the French team, deployed by the Singapore team and hosted in our Taiwan 24x7 Datacenter, and the phone application & GUI were developed by a Japanese vendor. We delivered on time and within the budget. The project was awarded (Quarterly Employee Recognition Q1 2010).
  - Worked together with our roaming partner to deploy an hybrid roaming solution (SS7 + OTA steering) in the premises of a leading Singapore mobile network operator. The project duration was 7 months.

• Nexway - Head of Operations Asia (Singapore)

  2006 - 2008 Mission:
  In charge of developing, deploying, and supporting Boonty online gaming solutions in Asia
  
  - Deal with key customers in Asia (Telcos, ISP, Media companies).
  - Supervise 14 people in Singapore (game producers, developers, engineers, and project managers)
  - Give support to our Tokyo and Seoul offices on pre-sales and post-sales activities.
  - Manage remotely customer servers (installation, upgrade, monitoring, and maintenance)
  - Develop documentations that are aligned with ITIL best practices (e.g. incident management, problem management, change management, etc.)
  - Ensure stated KPI / SLA is met and using it to drive process improvements & standardization.
  - Coordinate with head office on global programs.
  
  Achievements:
  - Drove the development, the implementation, and the support of 40 Boonty solutions in Japan, Taiwan, Thailand, Singapore, India, Hong Kong, South Korea, Philippines, Vietnam, and China.

• Orange Business Services IT&L@bs - Project Manager Europe (Paris)

  2000 - 2005 Mission:
  To deliver complex IT / Telecom solutions and to provide managed services to MNC companies in the Europe region (Solution are based on Messaging, Web, Hosting, Security, and Network). Manage multiple projects (2 - 3) simultaneously. Projects handled range from US$400K to US$3M and duration between 4 to 17 months.
  
  - Manage projects following the PMI methodology.
  - Prepare feasibility studies, establish plans, resources, budget, and make task assignments.
  - Take the ownership of projects from contract signature until hand over to 24 x 7 datacenter operations and commit to deliver solutions and services on time and within budget. This includes: design, prototype, development, pilot, installation, deployment, and migration.
  - Manage P&L. Monitor, control, and report on project progress and costs.
  - Write project management documents. (Kickoff, Scope, Minutes, Schedule, Test Book, SLA, Change Request, Operations & Maintenance guide, …).
  - Customer primary point of contact during the implementation phase.
  - Manage virtual teams of 5 to 25+ people (project leaders, engineers, operations, developers, experts) and external vendors.
  - Main countries in the region: Germany, Switzerland, Holland, Great Britain, and France.
  - UseCases: Messaging Migration, Web Hosting, Network Migration (Frame Relay to IPVPN), Managed Antivirus, URL filtering (black / white lists), Authentication (tokens + CAS router & MAS server + IPSec IPVPN), managed FireWall, ...
  
  Achievement(s):
  - Assessed & recommended & improved network and infrastructure security for a German company.
  - Drived the worldwide migration of 30 messaging servers from Netscape to Lotus Notes Domino (14000 users) at the time of the merger between Equant and GlobalOne. Project duration was 12 months. Project team was 25+ people. Project was part of a larger program and we worked together with the network team and the end user IT team and did quarterly SteerCo in Washington DC, USA.

• Orange - Product Marketing Manager (Paris)

  Paris 1998 - 2000 Mission :
  WebEDI and HubEDI products creation. There are B2B platforms which combine EDI and WEB technologies in order to connect companies with their suppliers (automotive, shipping, logistics, bank & insurance, ...)
  
  - Studied the market and defined functionalities to be setup.
  - Established 5-year roadmap and presented it to the top management for budget approval
  - Wrote and published RFPs and selected suppliers.
  - Drove the development of the applications and the implementation of the platforms (full SDLC).
  - Outsourced the HubEDI product development to supplier.
  - Added products to the catalog, wrote Purchase Order forms and worked with the IS dept to implement the order-to-bill workflow into the system. (OSS/BSS)
  - Launched the products, and organized kickoffs to brief the sales force.
  
  Achievements :
  - Successfully migrate black box old products to new products so they can go through Year 2000 (Y2K) to sustain the services to customer and to secure 5 million euros yearly revenue.
  - Provided B2B services to a leading French bank to track blacklisted credit cards.
  - Provided B2B services to a top French car maker to dispatch the daily orders to its suppliers so it can get Just-in-time the necessary spare parts shipped to the manufacturing sites.

• QCS - E-Business Consultant (Hong Kong)

  1995 - 1997 Mission :
  To Manage regional bids and projects in the retail industry.
  
  - Manage key customers in Asia Pacific.
  - Drive the development of QCS applications together with French and American teams (full SDLC).
  - Work with VAR partners in the region to deploy and support QCS products.
  - Meet customers on a regular basis to ensure they are satisfied with the products already sold, to assess their needs, and to sell other products.
  - Main countries in the region: Hong Kong, Taiwan, South Korea, Thailand, Malaysia, Indonesia, Philippines, India, and Japan.
  
  Achievement(s) :
  - Sold, developed, installed and supported QCS inspection in one of the top French retailer in Hong Kong, and managed the deployment in its QA partner and in its suppliers (170) all over Asia through Value-Added Resellers.

• Total - IT Manager (Yangon)

  COURBEVOIE 1994 - 1995 Mission :
  First IT professional hired to setup the IT department in a fast growing environment. Responsible for all computer related activities in the office.
  
  - Setup & Drive the IT activities according to the 5-year roadmap.
  - Support 50 users (exploration dpt, finance dpt, operation dpt, HR dpt, and admin dpt).
  - Computers to manage : 40 PCs, 10 MACs, 6 Unix stations, and 1 HP 9000.
  
  Achievements :
  - Implemented software & hardware standards based on the head office guidelines.
  - Hired and managed 5 engineers for the department.
  - Appointed a local contractor to maintain PCs of the company.
  - Moved the exploration department into a new building.

• Aviva - Network & Telecom Engineer (Paris)

  BOIS COLOMBES 1993 - 1993 Mission:
  To prepare and install the LAN in a new building (7 floors), and migrate 2000 users.
  
  Achievements:
  - Drove the installation of the technical room.
  - Drove the configuration and distribution of network equipments on 7 floors.
  - Updated the routing tables of Aviva X.25 routers to add the new building.
  - Implemented an automatic ISDN backup to secure Aviva X.25 private network

Formations

Pas de formation renseignée

Réseau

• Bastien GALLAY

• Emilie DUVEAU

• Emmanuel GACHET

• Gerard LEYMARIE

• Guy DE TORCY

• Laurent ABITEBOUL

• Marc LOIZILLON

• Michael CHAUVIN

• Sebastien DUBUISSON

• Thomas LAFARGUE