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Lorène LUSVARDI

BRIGHTON

En résumé

Après un Bac décroché de manière laborieuse j'ai pris goût au travail et aux études en Alternance.
J'ai donc suivi ce système pendant 3 ans, en BTS Négociation et Relation Client puis en Licence Professionnelle Management et Gestion de la Relation Client. J'ai ensuite accumulé 9 mois d'Interim pour pouvoir partir en Angleterre et travailler mon Anglais.
Aujourd'hui, forte de ces 4 dernières années, je poursuit en Master Managing Innovation and Projects, à l'université de Sussex, et plus précisément au département SPRU (Science Policy Research Unit), classé 4eme mondiale pour la qualité de ses enseignements.

Diplômée en Sept 2016, à l'écoute de toutes opportunités

Mes compétences :
Gestion du risque
Gestion de projet
SAP
Sales Force
Gestion de l'innovation
Marketing
Gestion de la relation client
Microsoft Office

Entreprises

  • ArcelorMittal - Customer Representative

    2013 - 2014 INTERIM ArcelorMittal Fos sur Mer

    - Proactive order follow-up, status for orders, anticipate on OFU problems & communicate
    - Communicate shipment details
    - Day to day contacts to provide support on all kind of ad hoc client questions (ex. change requests)
    - Share exception reports requested by client
    - Communicate on supply chain KPI’s (stock, service demand variability, on time deliveries, etc.)
    - Manage internal interactions with Commercial team, Order Management Platform & other local Customer Service Representatives from other mills
    - Contribute to formalisation of service offers & follow-up
    - Manage small projects in internal organisation to improve efficiency

  • ArcelorMittal - Commerciale

    2012 - 2013 Alternance Bachelor, ArcelorMittal Distribution LYON

    Proactive order follow-up, status for orders, anticipate problems & communicate.
    - Communicate shipment details
    - Day to day contacts
    - Manage internal interactions with Commercial team, Supply chain, Warehouses ...
    - Block deliveries due to credit limit over passing
    - Sales
    - Study of our Value Chain and Carry out a Customer satisfaction survey to extend our Market share
    - Reports and Presentation

  • ArcelorMittal - Customer Representative

    2010 - 2012 BTS NRC en Alternance ArcelorMittal Fos sur Mer

    - Proactive order follow-up, status for orders, anticipate on OFU problems & communicate.
    - Communicate shipment details
    - Day to day contacts to provide support on all kind of ad hoc client questions (ex. change requests)
    - Client visits for logistical meetings (orderbook reviews)
    - Manage internal interactions with Commercial team, Order Management Platform & other local Customer Service Representatives from other mills

Formations

  • University Of Sussex (Brighton)

    Brighton 2015 - maintenant Master's Degree

    Business and Project Management
    Managing Innovation
    Global Business
    Managing Complex Projects Products and Systems
    Management of Risk
    Infrastructure & Innovation
    Perspectives, Methods and Skills for Science, Technology and Innovation Studies

  • St Giles International (Brighton)

    Brighton 2015 - 2015 IELTS C1

    Results

    Writing: 6
    Listening: 7
    Reading: 7.5
    Speaking: 8

  • Université Lyon 1 Claude Bernard

    Villeurbanne 2012 - 2013 Licence Professionelle Grade A

    Module 1: Marketing Grade A
    Module 2: Information Technology Grade B+
    Module 3: Human Resources & Management Grade B+
    Module 4: Project Management Grade A
    Modue 5: Foreign Langages - English Grade A & Italian Grade A-
    Module 6: Project Grade A

  • GROUPE MERKURE (Aix En Provence)

    Aix En Provence 2010 - 2012 BTS Grade A

    Module 1: English Grade B+
    Module 2: Law/Economic Grade A-
    Module 3: Management Grade A
    Module 4: Customer Relationship and Sales Grade A
    Module 5: Accouting Grade B-
    Module 6: Project Management Grade A

  • Lycée L'Emperi

    Salon De Provence 2006 - 2009 BAC SES
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