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Ludovic PERROD

Suresnes

En résumé

IT Infrastructure is a commodity as Electricity, the foundation for all businesses.
With my international experience (20 years: 5 in California at SAIC, 15 in a world group leader) I know I have the experience and the expertise for global challenges.
My Focus: customer satisfaction, cost reduction, proactivity, be a human being in a open mind team, improvement, business need with… my customer service oriented personality.

I have the ability to secure and enhance processes and services future business changes.

By the way, I also speak french!

Mes compétences :
Informatique

Entreprises

  • PHILIPS - Performance Manager outsourcing , Senior Service Manager Global Service desk and Desk side support

    Suresnes 2009 - maintenant I do manage:

    1. Outsourcing Contract for global service desk, on site services in interlcultural complexity; including up- and downscaling due to acquisitions, mergers and divestments of sites.
    2. a mature supplier relationship through regular contacts and meetings with counterparts at operational; tactical level.
    3. improvements in end user experiences by providing a single entry point for all IT incidents, inquiries, questions and requests.
    4. End user experience to come up with transformation program to help increased End User satifcation and influence positively their atitude.
    5. performance monitoring by providing regulars reports, analysis and
    6. recommendations towards service improvement.
    7. Escalation procedure with respect to services.
    8. awareness of advances in IT services, by proactively come up with proposals to support the Business.

    I do also recognize new service opportunities and changes, by maintaining, publishing and sharing end-user requests, and opportunities in cooperation with other parts of the global organization.
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Formations

  • UCSD (La Jolla)

    La Jolla 2005 - 2007 Network Computing

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