PUTEAUX
ASPIRATION
In the perspective to enlarge my scope and responsibilities, I would like to lead a team of technical experts in the industry of medical devices. After being a strong contributor to operation excellence for the last 3 years and a technical expert for 10 years, I want to participate to the strategic plan development and implementation to ensure customer satisfaction, cost efficiency and compliance of the Customer Service.
EXPERIENCE
Philips | Modality Performance Manager | 2015 - Now
Analyze spare part consumption and labor for imaging modalities
Drive action plans for continuous improvement with tech support team, field teams and business units
Support managers to improve contract profitability
Implement Lean com cell and daily management with tech. support team.
Develop an AOP tracker
Implement processes to ensure training and tooling compliance
Drive corrective action (FCO) completion
Support Q&R for internal and external audits
Philips | Technical Support Specialist DXR & IGT| 2005 - 2014
Support service engineers on site and remotely
Participate to products improvement with BIU
Deliver training to service engineers, hospital engineers and dealers
Collect, analyze and share field experience,
Ensure installed base data quality
Drive technical escalations
Deploy corrective action
Participate to initiatives for efficiency improvement of Customer Service
Collaborate with Marketing, Q&R and spare part logistics
Materialise | IT Client Support; apprenticeship| 2002 – 2004
Provide 1st level end-user support on dental CT imaging software
Participate to a European research project on bone substitute
Siemens | Electrical engineer; internship | 2002 – 2004
Implement a remote service solution on high tension lines (e.g. KV)
Develop tools to service equipment (Visual Basic & LabView)
CNRS Velizy | Electrical engineer. internship | 2000
Mes compétences :
Anatomie
Certification
DICOM
Formateur technique
Informatique
Ms office
PCR
Radiologie
Radiologie Interventionnelle
Radioprotection
Réseau informatique
Technique
Traitement d'images
Microsoft SharePoint
Amélioration de process
SAP R/3
Amélioration continue
Lean Six Sigma
Pilotage de la performance
Analyse
Python
