Mes compétences :
Database Management
Customer service
Entreprises
CareerBuilder Canada
- Bilingual account manager
2014 - maintenant•Provide training on Job posting, Resume data, supply and demand, and Talent network to existing clients
•Provide feedback to clients to help increase return on investment.
• Online Job posting optimization
•Work with sales force to build and maintain positive client relations
•Assist sales force in identifying up-sell opportunities and uncover client initiatives
•Evaluate products purchased to ensure clients receive sufficient ROI through interpreting Business Intelligence reports / portals and coaching clients on improvement suggestions
•Educate clients on how to use products to their maximum benefit, encourage product usage/consumption, and promote additional products that will benefit the customer
•Client engagement audits through B2B customer lifecycle reviews
•Provide updates to the CRM (Client Relationship Management) database as required
•Maintain the highest degree of customer satisfaction of both internal and external clients by ensuring timely response to their requests
•Troubleshoot any website issues experienced by the client and ensure quick resolution
ESRI Canada
- Bilingual customer service representative
2012 - 2014The Bilingual Customer Care Associate's responsibilities include:
• Order processing, transfer requests and resolving customers' service or billing issues
• Communication follow-up actions with Customers, Suppliers and Business Partners
• Manage Contract Billings, prep quotes & renewals including ELA's, Term Licenses, Annual Maintenance and Federal contracts
• Assisting in Attrition management by providing exit interviews for customers wanting to cancel their maintenance
• Participate in Un-Posted, AR tracking and monthly meetings regarding the status of the accounts
• Assist in update deployment planning
• Keep management informed of status of critical problems awaiting resolution
Newell rubbermaid
- Bilingual customer service representative
Boulogne-Billancourt2011 - 2012• Establishe and maintain productive relationships with internal/external customers focused on optimizing sales initiatives.
• Take exclusive ownership of satisfying inquiries from assigned customers and work with other departments to ensure customer satisfaction.
• Work with sales and marketing contacts regarding pricing issues, SKU issues, cross reference tables, ECN's, and price exceptions etc.
• Receiving orders though FAX, emails and EDI, tracking from order to delivery (contract agreements, pricing, invoicing and after sales services).
• Generate quote upon request to customer following contract agreements and the company policy
• Follow orders from entry to delivery, inform plant personnel and quality of issues and keep sales involved in progress and resolution to ensure satisfaction.
• Monitor open orders for each account working with the plant and planners to keep overdue orders moving through the system and notifying accounts of late orders and/or target ship date changes
• Respond to complaints or compliments received either via phone or mail as a special touch to thank the individual for taking their time to give us an opportunity to improve our service.
• Identify opportunities to standardize processes/procedures across accounts.
• Weekly account audit to follow on orders and request and solve pending issues with transfer request and invoicing.
• Provides escalation level for top customers and resolves issues quickly as needed.
Louis Vuitton services
- Sales administrator assistant
Paris2009 - 2011- Products shipment management
- Taking orders from Regional warehouses,
- Knowledge of export documents (CITES, Certificate of Origin)
- Product return logistic management,
- Preparing, organizing, reviewing and releasing trade documents for successful crossing of the French, American, Asian, United Arab Emirates borders
- Managed all driver issues including correspondence with brokers, French Customs
- Successfully solved time sensitive problems when the products are not allowed to continue across the border
- Financial Transfer requests
Saint-Ouen Cedex2008 - 2008- Orders treatment and processing on SAP logistics
- Management of a hundred customer portfolio
- Daily briefing about the customers’ credit check
- Assisting the account managers concerning the products pricing
- Set up date and time of deliveries
- Respect the dead lines to release the shipments
- Find reasons the late or none deliveries to the customers and discrepancies
- Give availability and delay of delivery
- Return logistic management according the right procedures
- Assisting the recruitment and training of my substitute
Michael Page
- Junior recruiter
Neuilly-sur-Seine2005 - 2007"Hunting" new business opportunities
Calling and Meeting prospects weekly in industry vertical markets
Involvement in proposal process and developing and pitching proposals
Negotiating Commercial Terms of Business and Rates
Account Management and Cross Selling for Account Development
