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Luis BATISTA

Saint-Aignan-Grandlieu

En résumé

Bonjour,

J'ai débuté dans le support clientèle en Angleterre puis à Gibraltar peu après avoir obtenu ma maîtrise. Après un retour à l'université, je me suis expatrié en Chine où j'enseigne depuis 3 ans le français et l'anglais.
Fort de ces expériences enrichissantes à l'étranger, je souhaite assumer des missions de formation linguistique en entreprise.

Je suis joignable à l'adresse suivante:

luisbatista[at]mail[dot]com

N'hésitez pas à m'ajouter à vos contacts.

Je vous remercie de l'intérêt que vous porterez à mon profil, et étudierai avec intérêt toute proposition.

Cordialement,


Luis

Mes compétences :
Multilingual
Datacenter
Multitasking
Project coordination
Liaison & Coordination
Multicultural environment
Translation
Monitoring
Customer Support
Technical translation
Technical Support
Teaching languages
trainer
Photographie
teacher
Français Langue Etrangère

Entreprises

  • TIBCO - Coordinator

    Saint-Aignan-Grandlieu 2016 - maintenant Process and prioritize customers' service requests timely and accurately into dispatching system
    Schedule and dispatch field technicians
    Arrange for necessary spare parts and coordinate with couriers, technicians and customers to meet SLAs
    Relay work orders, messages, and information to keep dispatch board current and accurate
    Process incoming and outgoing calls
    Update internal and customers' databases (internal logistics database, Cisco's, Colt's, Huawei's)
    French to English translations of technical reports and conference call interpreting
  • Interxion - Customer Portal coordinator

    Aubervilliers 2009 - 2015 Customer Portal coordinator:
    Review and development of the Customer Portal’s operating procedures
    Key accounts training via conference calls to promote and facilitate its usage
    Responsible for internal training, developing templates library to standardise internal processes and facilitate customer assistance

    Country coordinator for the Nordic region (Danish and Swedish sites):
    Working closely with local operations teams to streamline procedures and adaptation to local processes

    Other duties:
    Customer support to globally based customers utilizing Interxion’s equipment housing facilities, backup & monitoring products as well as alarms and SLA breaches monitoring
  • Lenovo International, Beijing, CHINA - English corporate trainer

    2008 - 2009 Corporate training given to pre-intermediate business executives and managers through teleconference calls, oral expression and written comprehension classes.
  • University of Communication, Beijing, CHINA - French lecturer

    2008 - 2009 Written, oral expression, video and press classes given to pre-graduate students
    Final essays supervisor
  • Dalian University, Liaoning, CHINA - English Teacher

    2007 - 2008 Grammar, oral & video classes given to pre-graduate students
    Course programming, exam preparation and assessment
    Hotel management taught for one semester (2007)
  • Alliance Francaise of Dalian, Liaoning, CHINA - French Teacher

    2006 - 2007 French as a Foreign Language - Grammar, oral & video classes given to complete beginners, intermediate and advanced learners
    Course programming and exam assessment
  • Virtual Holdings - Cassava Entreprises, GIBRALTAR - Member Support Representative

    2002 - 2003 Leading online gaming industry
    Provide high level of support by handling complex inquiries and customer retention
    Support given in French, English and Portuguese via e-mail chat and telephone
    Credit control, fraud prevention and troubleshooting
  • Redstone Telecommunications, London, UK - Multilingual Customer Services Executive

    2001 - 2002 Customer portfolio management
    Online advice and guidance using negotiation, mediation and anger management skills

Formations

  • Université Nantes

    Nantes 2004 - 2005 French as a Foreign Language

    Master’s Degree in French as a Foreign Language (FLE)
    Performed an internal audit of the training needs of both the teachers and their trainers within the French as a Foreign Language Department
  • Université Nantes

    Nantes 2000 - 2001 Certificate of Proficiency in English

    Specialisation in translation
  • Université Nantes

    Nantes 1995 - 2000 English - Linguistics, Literature and Civilisation

    1999-2000: Master of Arts in English
    1998-1999: French assistant, Kent, UK
    1995-1998: Bachelor of Arts in English

Réseau

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