Luis BATISTA

En résumé

Entreprises

• TIBCO - Coordinator

  Saint-Aignan-Grandlieu 2016 - maintenant Process and prioritize customers' service requests timely and accurately into dispatching system
  Schedule and dispatch field technicians
  Arrange for necessary spare parts and coordinate with couriers, technicians and customers to meet SLAs
  Relay work orders, messages, and information to keep dispatch board current and accurate
  Process incoming and outgoing calls
  Update internal and customers' databases (internal logistics database, Cisco's, Colt's, Huawei's)
  French to English translations of technical reports and conference call interpreting

• Interxion - Customer Portal coordinator

  Aubervilliers 2009 - 2015 Customer Portal coordinator:
  Review and development of the Customer Portal’s operating procedures
  Key accounts training via conference calls to promote and facilitate its usage
  Responsible for internal training, developing templates library to standardise internal processes and facilitate customer assistance
  
  Country coordinator for the Nordic region (Danish and Swedish sites):
  Working closely with local operations teams to streamline procedures and adaptation to local processes
  
  Other duties:
  Customer support to globally based customers utilizing Interxion’s equipment housing facilities, backup & monitoring products as well as alarms and SLA breaches monitoring
  

• Lenovo International, Beijing, CHINA - English corporate trainer

  2008 - 2009 Corporate training given to pre-intermediate business executives and managers through teleconference calls, oral expression and written comprehension classes.

• University of Communication, Beijing, CHINA - French lecturer

  2008 - 2009 Written, oral expression, video and press classes given to pre-graduate students
  Final essays supervisor

• Dalian University, Liaoning, CHINA - English Teacher

  2007 - 2008 Grammar, oral & video classes given to pre-graduate students
  Course programming, exam preparation and assessment
  Hotel management taught for one semester (2007)

• Alliance Francaise of Dalian, Liaoning, CHINA - French Teacher

  2006 - 2007 French as a Foreign Language - Grammar, oral & video classes given to complete beginners, intermediate and advanced learners
  Course programming and exam assessment

• Virtual Holdings - Cassava Entreprises, GIBRALTAR - Member Support Representative

  2002 - 2003 Leading online gaming industry
  Provide high level of support by handling complex inquiries and customer retention
  Support given in French, English and Portuguese via e-mail chat and telephone
  Credit control, fraud prevention and troubleshooting

• Redstone Telecommunications, London, UK - Multilingual Customer Services Executive

  2001 - 2002 Customer portfolio management
  Online advice and guidance using negotiation, mediation and anger management skills

Formations

• Université Nantes

  Nantes 2004 - 2005 French as a Foreign Language
  
  Master’s Degree in French as a Foreign Language (FLE)
  Performed an internal audit of the training needs of both the teachers and their trainers within the French as a Foreign Language Department

• Université Nantes

  Nantes 2000 - 2001 Certificate of Proficiency in English
  
  Specialisation in translation

• Université Nantes

  Nantes 1995 - 2000 English - Linguistics, Literature and Civilisation
  
  1999-2000: Master of Arts in English
  1998-1999: French assistant, Kent, UK
  1995-1998: Bachelor of Arts in English
  

Réseau

• Aurore FOISSY

• Avt CONSULTANTS

• Caroline LEFIEVRE

• Emmanuel DANEY DE MARCILLAC

• Eric LEPRINCE

• Eve GAZZOLA

• Gisela BONNAUD

• Jesse CRAIGNOU

• Mei LI

• Milad NOURI