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Lyse HONVAULT

WIMEREUX

En résumé

Mes compétences :
Tourism Industry
Hospitality industry
Sales development
Sales
Call Center
Customer satisfaction
Customer Service
Tourism advisor

Entreprises

  • Thomas Cook Voyages - Call Center B to B (reinforcement)

    2012 - 2012 - Answering Calls from external and internal Travel Agencies
    - Information, advice and help to the external travel Agencies
    - Calculation of travel prices
    - Treatment of complains
    - Assistance in the new site BtoB and internal Softwares
    - Formation of colleagues to our new products and Softwares
  • Thomas Cook Voyages - Travel Agency Manager

    2010 - 2013 - Establishment of a travel Agency with a concept unknowned in the Marne area
    - Development of the new concept
    - Meeting with committee business, association, ...
    - Promoting Belgian Airports
    - Planning travels for groups
    - Sales and turnover Monitoring
    - Commercial Team supervising
    - Monitoring of customer satisfaction and claims management
    - Set up commercial offers
    - All tasks of travel agent
  • Thomas Cook Voyages - Travel Agent

    2006 - 2010 - Welcome, Information and advice
    - Designing/planning tailor-made itineraries
    - Salesand followed by goal
    - Monitoring customers satisfaction
    - Creation of mailing lists to broadcast the weekly promotions
    - Study trips around the world but especially in Europe, North Africa, Caribbean
    - Writing hotel’s reviews
    - Participation to exhibitions as a commercial

Formations

  • Navitas Sydney (Sydney)

    Sydney 2016 - 2016 IELTS

    IELTS Certification March 2016: Average Band Score 7/9
    Listening: 6.5/9 Reading: 7/9 Speaking: 8/9 Writing: 6/9
  • Navitas English

    Sydney 2014 - 2014 From January to March: Navitas English School Sydney and Perth, General English Course
    From March to June: Navitas English School Bondi, FCE Cambridge Course
  • Lycée Saint Joseph

    St Martin Boulogne 2003 - 2005 Advance Diploma in Tourism (BTS Ventes et Production Touristique)
  • Lycée Haffreingue Chanlaire

    Boulogne Sur Mer 2002 - 2003 High School Certificate in Litterary (Baccalauréat Littéraire)

Réseau