Lyse HONVAULT

En résumé

Entreprises

• Thomas Cook Voyages - Call Center B to B (reinforcement)

  2012 - 2012 - Answering Calls from external and internal Travel Agencies
  - Information, advice and help to the external travel Agencies
  - Calculation of travel prices
  - Treatment of complains
  - Assistance in the new site BtoB and internal Softwares
  - Formation of colleagues to our new products and Softwares
  

• Thomas Cook Voyages - Travel Agency Manager

  2010 - 2013 - Establishment of a travel Agency with a concept unknowned in the Marne area
  - Development of the new concept
  - Meeting with committee business, association, ...
  - Promoting Belgian Airports
  - Planning travels for groups
  - Sales and turnover Monitoring
  - Commercial Team supervising
  - Monitoring of customer satisfaction and claims management
  - Set up commercial offers
  - All tasks of travel agent

• Thomas Cook Voyages - Travel Agent

  2006 - 2010 - Welcome, Information and advice
  - Designing/planning tailor-made itineraries
  - Salesand followed by goal
  - Monitoring customers satisfaction
  - Creation of mailing lists to broadcast the weekly promotions
  - Study trips around the world but especially in Europe, North Africa, Caribbean
  - Writing hotel’s reviews
  - Participation to exhibitions as a commercial
  

Formations

• Navitas Sydney (Sydney)

  Sydney 2016 - 2016 IELTS
  
  IELTS Certification March 2016: Average Band Score 7/9
  Listening: 6.5/9 Reading: 7/9 Speaking: 8/9 Writing: 6/9

• Navitas English

  Sydney 2014 - 2014 From January to March: Navitas English School Sydney and Perth, General English Course
  From March to June: Navitas English School Bondi, FCE Cambridge Course

• Lycée Saint Joseph

  St Martin Boulogne 2003 - 2005 Advance Diploma in Tourism (BTS Ventes et Production Touristique)

• Lycée Haffreingue Chanlaire

  Boulogne Sur Mer 2002 - 2003 High School Certificate in Litterary (Baccalauréat Littéraire)

Réseau

• Agathe VANSTRACEELE

• Ahmed HASNAOUI

• Corinne BASTIEN

• Cyril GRONSART

• Florian COURTALHAC

• Marie-Julie CONSIGNY

• Pierre-François FOURNY

• Rémi ROMMELAERE

• Tunisie LEASE CONSULTING