Mes compétences :
Tourism Industry
Hospitality industry
Sales development
Sales
Call Center
Customer satisfaction
Customer Service
Tourism advisor
Entreprises
Thomas Cook Voyages
- Call Center B to B (reinforcement)
2012 - 2012- Answering Calls from external and internal Travel Agencies
- Information, advice and help to the external travel Agencies
- Calculation of travel prices
- Treatment of complains
- Assistance in the new site BtoB and internal Softwares
- Formation of colleagues to our new products and Softwares
Thomas Cook Voyages
- Travel Agency Manager
2010 - 2013- Establishment of a travel Agency with a concept unknowned in the Marne area
- Development of the new concept
- Meeting with committee business, association, ...
- Promoting Belgian Airports
- Planning travels for groups
- Sales and turnover Monitoring
- Commercial Team supervising
- Monitoring of customer satisfaction and claims management
- Set up commercial offers
- All tasks of travel agent
Thomas Cook Voyages
- Travel Agent
2006 - 2010- Welcome, Information and advice
- Designing/planning tailor-made itineraries
- Salesand followed by goal
- Monitoring customers satisfaction
- Creation of mailing lists to broadcast the weekly promotions
- Study trips around the world but especially in Europe, North Africa, Caribbean
- Writing hotel’s reviews
- Participation to exhibitions as a commercial
Formations
Navitas Sydney (Sydney)
Sydney2016 - 2016IELTS
IELTS Certification March 2016: Average Band Score 7/9
Listening: 6.5/9 Reading: 7/9 Speaking: 8/9 Writing: 6/9
Sydney2014 - 2014From January to March: Navitas English School Sydney and Perth, General English Course
From March to June: Navitas English School Bondi, FCE Cambridge Course
